LOL PH and Converge

[Himurashi]

Hello po,

Converge subscriber po. It has been more or less 5 days na na hindi maka login sa League of Legends client and walang feedback from LoLPH FB page or Garena support kung hindi ang ISP daw ang may problema.

Anyone that is experiencing the same issue? Mukhang exclusive to Converge subscribers kasi (some sa Sky Fiber but not sure).

Karamihan, ginawa ng workaround ang Exit Lag, kaso trial for three days lang iyon.

Let's keep this thread para ma update natin sarili natin.

This is similar to the PLDT Ultera issue before (yung hindi maka login ng todo sa Garena due to IP addresses being re-routed sa ibang gateway or something.)

 

[cornibus]

This also happened to a cousin, Converge subscriber din sya. I advised him to try and avail a dedicated IP VPN, which he did. Medyo alanganin pa sya sa simula kasi nga may bayad din yun but it worked. It even added a boost in his gaming performance since static IP sya. If you don't want to spend extra naman, you can try switching DNS servers, that could also help. You can check which DNS is faster for specific game servers and use those. Maraming online tools (websites) that you can use to test different DNS servers. Goodluck TS.

 

[growgrid]

ISP talaga Problema kasi naranasan ko rin yan 2 days na ang nakalipas. Dalawa ang gamit ko na sim, Smart postpaid at galing kay PLDT na smart bro sim. naka HAPLITE ako. Yung isa pang browsing (smart bro postpaid) PLDT and yung isa pang online games (smart postpaid) infinity nagkaproblema rin ako kasi pag sabay talaga sila di talaga makakapasok sa game, so ginawa ko tinesting ko na isa lang connection ko. si smart infinity muna sinubok ko then ayos naman siya nakakapasok naman sa game. pero nang si smart bro PLDT na eh ayaw, di siya makapasok sa game ilang ulit ko nang sinubok i on at i off ag router ko kaso ganoon pa din. Ang ipinagtataka ko sa ROS at Ibang online eh ok naman at parehong SMART SIM lang naman ang gamit ko. Hinayaan ko lang and nagulat na lang ako noon isang araw eh nakapasok na mga costumer ko. AT sa tingin ko din isa pa yan sa mAintenance na ginawa nila. kaya hintay na lang na maresolba nila yan. Magiging Ok rin yan Hintay lang.

 

[mai9901]

nagkaganyan din sakin sa converge tapos nung nakapag log in naman sobrang lag umaabot ng 200-300 ng ping nya tapos di masagot ng bobong csr kung bakit ganun and wala din field check umabot ng 1 week ung request ko puro follow up wala naging action.. tapos pag ipapacut mo na ayaw nila,. so aun nag pa black list na lang ako tapos nagapply ako PLDT fiber as of now wala pa ko problem sa PLDT bulacan area

 

[cornibus]

Sana makatulong po ito sa ilan, to clarify kung bakit may mga issue na ganito. I used to work for an ISP many years ago as an independent contructor. Sa mga customers who uses shared dynamic IP addresses na may issue sa high ping, lag, low up/down speed, high up/down speed pero low throughput, intermittent connection, etc., normally it's caused by congestion. ISPs uses NAT on their routers before they can "distribute" the Internet to their subscribers. And lahat ng subscribers na ito ay napapaloob sa tinatawag na Metropolitan Area Network or MAN. It the same concept as LAN sa home network natin mas malaki lang sya.

Now normally, ISPs would provide IPv4 addresses (dynamic) to subscribers unfortunately yung pool ng free IPv4 addresses had run out ilang taon na nakakalipas, so the solution is to use IPv6. (this is part of what they call Internet Load Balancing or Failover). Kaso if your application doesn't support or is not configured to use IPv6, that would be a problem. Most tech support is not even aware of that (or are they) so they usually just asked the subscriber the same old routine: "Restart/reset the home router, if it doesn't work, we'll set a sched for field check."

Also, there is one important factor. Ang hindi alam ng mga customers, most of these ISPs are actually, ISP Resellers, so it's not fair to say that the problem is just with the "ISP" itself. Meaning, for example, say your ISP is called ISP Company-1. ISP Company-1 could be distributing it's Internet from ISP Company-2, who distributes it's Internet from ISP Company-3, and the trail goes on and on. So if there's a problem with ISP Company-2 or 3, which affects it's distribution to ISP Company-1, the ISP Company-1's tech support agent will not say to you: "Pasensya na Sir/Ma'am, we're just having some technical issues sa ISP po namin." LOL! That would be hilarious like hell. Unfortunately, most ISP will not reveal kung saan Company (ISP) sila kumukuha ng Internet.

Also sa shared IP addresses, there is also an issue called, bad-neighbor-effect. This is also an on-going issue caused by individuals or group who is also in the same MAN as you. If these group or individuals' IP (and DNS server) get black listed, dawit ka rin because you're on the same MAN. So what the ISP normally does, if more and more customers are getting affected, they would either switch DNS or switch gateways. And they can also do some other things. If this happens, the tech support will not say to you: "Pasensya na po Sir/Ma'am, yung kapit-bahay nyo po kasi na subscriber din namin is trying to hack a game site kaya at the moment we're trying to switch to one of our virtual DNS server offshore." LOL! Of course, they would go with the same routine.

Remember this: Tech support agents will only say things that is NOT too technical to subscribers and things that will not give their company a bad light.

Bottom line, if the ISP has a poor lnternet Load Balancing structure either because tinatamad yung kanilang mga Sys Admin, or they don't really have control with what's going on, then ang magsa suffer talaga is yung subscribers. That is the reason din kung bakit merong option for customers to avail a static IP address. Yan ay para kahit papano maiwasan ang mga ganitong issue. Unfortunately, static IP address would cost you extra, and malimit mahal sila. Beware lang coz there are cases na si customer nag avail ng static IP address, pero dynamic pa rin yung nakuha nya.

 

[spleken001]

sa PLDT din yang converge
problema tlga yan sa converge
sa dota 2 naman mataas pocket loss sa SEA server pag nka converge ka

 

[Mast3rminD]

Legit ba na converge yan o fake converge AKA Air Internet not totally fake pero sister company ng converge?