Paano ko to icocomplain?

About a week ago (siguro Sept 19) I received free 245 load from Globe. Siyempre tuwang tuwa ako. Libre e.

Tapos nung Sept. 23 natanggap ko itong message na galing sa 290.

"A few days ago, we informed you that you are qualified for the Prepaid Rewards Program. While processing the rewards, we encountered an error in sending the free load. Because of this, the free load given to your account has expired. If you are qualified to receive the free load, your account will be credited startin Sept. 25. We apologize for the inconvenience. Thank you."

http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/1sttext01.jpg
http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/1sttext02.jpg
http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/1sttext03.jpg
http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/1sttextdateandtime.jpg

tapos after a few hours dumating ito...

"We would like to assure you that only your free load expired and the amount was the same value you received from the Rewards Program. We apologize for the inconvenience. Thank you."

http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/2ndtext01.jpg
http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/2ndtext02.jpg
http://i227.photobucket.com/albums/dd108/jiraiyamanyakol/2ndtextdateandtime.jpg

Maybe I wasn't really "qualified" for the reward, and maybe the whole thing was just an "error". Sure, these could be the case. Baka nga honest mistake lang. But what I find disconcerting is the is a possibility that, if Globe could take away my supposedly free load just like that, what's to stop them from, say, removing prepaid load outright? Did they pass through some DTI or other screening process before they took back my gift?

And if they could remove free load, what's to stop them from doing something more sinister, like screening text messages and divulging information that GCash users (among others) entrusted to Globe?

Sana tinext ko na lang lahat sa Taktak Mo yung pinahiram ng Globe. Baka nanalo pa ako ng sasakyan.

same po tayo ng situation. nakatanggap dn me ng free load from them last wk yan dn msg natanggap ko sabi may error dw. ubos pa lahat ng load ko. bad3p talga.

since den palagi na nababawasan load ko kahit naka unli lahat ng katxt ko globe naman. kahapon lng nagload me 300 after a while check operator na. hayy ano na ba nangyayari sa globe ngayon :upset:

nyahahaha :lol: ang tanga talaga ng globe hehehe

naku po buti di ps ngyari sakin un...;)

nagloloko nanaman ang globe...try mo call sa CSR.... ako may globereward... 75 pesos lang bihira kasi me load eh.. :D

how to get load rewards???

kinuha or nag expire?

@jheyphee: may certain amount of load ka yata dapat i-accumulate bago sila magbigay ng "reward", parang gantimpala sa pagiging loyal globe customer mo

@em0: kinuha na lang basta basta. sabi ng CSR meron daw talagang reward, hintaying ko na lang daw. pero wala pa rin hanggang ngayon

hehe bsta aq ngloload lng :lol: kun mgreward cla, thank you, pro kapag ndi ok lng... :lol: ang laki kea ng specified amount pra mkakuha ng reward nila... pro b4 nkakuha na din aq ng 75php hehe pde na yun png unli :lmao:

guys and gals.swerte akin.hehehe.within 2 days ubos ko load ko by registering sa unli kaya ng dumating yung other message..hehehe..wala na minus..nyehehehe..swerte ko naman

haha ako lagi ngpapaload ng 15php.. taz nung binigyan ako ng reward 3 PESOS lng?! taz 1 lng nagamit ko.. ng expire agad ung natirang 2php aftr ilang hours.. wtf.. :weep:

paanu po nya nagawa yung screenshot nya??

@chacho
sana di ka mgkautang sa globe :rofl:

@mikanochi
bat ganun? pgkakaalam ko kc yung minimum reward is 15 pesos eh...

@truezaido
gamit ka po FExplorer or other applications na capable kumuha screenshot dami nun d2! ^^

i have FExplorer,, the prob is d ko po alam anu un hot key pra mkpg screenshot.. p2ro nmn sir