Welcome back, Guest!
Register
Forgot your Password?

Hello, Guest! Welcome to Symbianize Forum.

Most of our features and services are available only to our members. So we encourage you to login or join us by registering a new account. Registration is free, fast, and simple. You only need to provide a valid email address so we can minimize spammers. As a Symbianize member you'll have the following privileges:

All that and more, so what are you waiting for, join us now! Ito ang website na ginawa ng pinoy para sa pinoy!

Page 75 of 76 FirstFirst ... 256573747576 LastLast
Results 741 to 750 of 759
  1. #741

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Quote Originally Posted by Dhonxean View Post
    Good day mga boss!

    Benchmark lang. 2 weeks na nagru-run ang outbound dialling system namin using vicidial system. And so far satisfied ako sa performance na binibigay niya. Currently may mga modifications ako na gustong gawin and please help me again mga boss.

    1. Closer type campaign. Meron kasi kaming front-closer type na agent. As of now nakaset-up lang si vicidial na magdial through sa mga fronter type agent. Then after sana mag ok si customer, maset-up sana yung quick transfer button or masend sa available na closer namin na local din. Binasa ko yung manual and as of now naguguluhan ako sa Inbound group/DID etc. Sana mai-send sa closer group from fronter type agents yung calls.

    For example may 2 closer kami and 12 fronter type agents. After nag-ok si customer mase-send yung calls sa closer na available.

    2. Next is g711 codec kasi yung gamit ngayon. Mas okay ba kung g729 and/or g723 codec ung gamitin? And nagtry ako maglagay ng codec but unfortunately hindi siya nag load. As of now, we have 12 agents and 50 mbps but sometimes yung call nagpuputol-putol.

    Here is the vicidial version:
    VERSION: 2.14-676a
    BUILD: 180530-0017

    3. Lastly, minsan naghahang yung eyebeam/x-lite sa pc kapag nakaconnect si vicidial. Normal lang ba yun?

    Thanks po!

    1. Closer type campaign. Meron kasi kaming front-closer type na agent. As of now nakaset-up lang si vicidial na magdial through sa mga fronter type agent. Then after sana mag ok si customer, maset-up sana yung quick transfer button or masend sa available na closer namin na local din. Binasa ko yung manual and as of now naguguluhan ako sa Inbound group/DID etc. Sana mai-send sa closer group from fronter type agents yung calls.

    Agent to agent transfer you want to achieve on this setup? you have to create AGENTDIRECT Ingroup and these agents should select this group upon logging into campaign. The agents that are currently join the group will be existing on the list and able to navigate easily upon perform local call transfer.

    2. Next is g711 codec kasi yung gamit ngayon. Mas okay ba kung g729 and/or g723 codec ung gamitin? And nagtry ako maglagay ng codec but unfortunately hindi siya nag load. As of now, we have 12 agents and 50 mbps but sometimes yung call nagpuputol-putol.

    g729 codec mostly been used if you want to reduce bandwidth consumption over your voice calls. Articles available online to load g729 modules in asterisk are working. You have to match it with you asterisk version and server hardware specs you currently using.

    3. Lastly, minsan naghahang yung eyebeam/x-lite sa pc kapag nakaconnect si vicidial. Normal lang ba yun?

    Hmmm actually it's not. If that's an Hosted Server or in-house server please do consider to check the connectivity between server and end-user device. If that is Hosted outside, conduct MTR from end-user device going to public IP of hosted server as well as do reverse MTR too. If that's within in-house, you can try it also to check if there are packet losses around your local network. Check all the interface real-time statistics attached from end-user going to your server.
    Last edited by nOosadz; 3rd Jul 2018 at 05:20.

  2. #742

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Thanks boss. Napakalaking tulong ng advise ninyo. Will try to research on this.


    1. Yes boss. Currently naguguluhan ako sa setup. And I want to do manual testings pero hindi ko siya magawa kasi hindi ko alam paano mag dial sa vicidial ng local extensions.

    For example 201 ung sakin then tatawagan ko 202 tapos itransfer ko yung call sa 203 local.

    Kasi ang mangyayari sa amin is example. Tatawag si 201 sa outbound using predictive dialling then transfer ni 201 to 203 kasi si 203 ang closer.

    Yung 2 and 3 will try to research muna din

  3. #743

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Quote Originally Posted by Dhonxean View Post
    Thanks boss. Napakalaking tulong ng advise ninyo. Will try to research on this.


    1. Yes boss. Currently naguguluhan ako sa setup. And I want to do manual testings pero hindi ko siya magawa kasi hindi ko alam paano mag dial sa vicidial ng local extensions.

    For example 201 ung sakin then tatawagan ko 202 tapos itransfer ko yung call sa 203 local.

    Kasi ang mangyayari sa amin is example. Tatawag si 201 sa outbound using predictive dialling then transfer ni 201 to 203 kasi si 203 ang closer.

    Yung 2 and 3 will try to research muna din
    1. Regarding that setup, maybe this link below will help you but this is for agent to agent (usernames) local transfer via using AGENTDIRECT Ingroup.

    http://viciwiki.com/index.php/Vicidi...ia_AGENTDIRECT

    However, if your goal is to perform local transfer using phone extensions, you need to create a dial plan for local extension calling inside your existing dial plan under account entry settings. This compose another new set of digits for local extension calling besides your existing phone extension numbers. Example guide as follows.

    exten => nnnn,1,Dial(SIP/xxxx,60,Tto)
    exten => nnnn,n,Hangup

    where nnnn = new digits for local extension
    where xxxx = existing phone extension numbers

    then use the xfer button on softphone for call transfer. However, this is not kinda typical setup on Vicidial been used when perform call transfer to local users. The mechanism been used mostly was the example link above which is Agent Transfer Call to Another Agent via AGENTDIRECT.

  4. #744

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Quote Originally Posted by nOosadz View Post


    1. Regarding that setup, maybe this link below will help you but this is for agent to agent (usernames) local transfer via using AGENTDIRECT Ingroup.

    http://viciwiki.com/index.php/Vicidi...ia_AGENTDIRECT

    However, if your goal is to perform local transfer using phone extensions, you need to create a dial plan for local extension calling inside your existing dial plan under account entry settings. This compose another new set of digits for local extension calling besides your existing phone extension numbers. Example guide as follows.

    exten => nnnn,1,Dial(SIP/xxxx,60,Tto)
    exten => nnnn,n,Hangup

    where nnnn = new digits for local extension
    where xxxx = existing phone extension numbers

    then use the xfer button on softphone for call transfer. However, this is not kinda typical setup on Vicidial been used when perform call transfer to local users. The mechanism been used mostly was the example link above which is Agent Transfer Call to Another Agent via AGENTDIRECT.
    Thanks dito boss. Mas naging nalinaw sa akin ang transferring. I think Agent-Direct will do the trick. Will experiment on this! Yung Quick Transfer Button paano ba nagwowork? Automatic nag transfer kung kanino available?

  5. #745

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Quote Originally Posted by Dhonxean View Post
    Thanks dito boss. Mas naging nalinaw sa akin ang transferring. I think Agent-Direct will do the trick. Will experiment on this! Yung Quick Transfer Button paano ba nagwowork? Automatic nag transfer kung kanino available?
    Actually I haven't tried it yet. I'll update you here when I check and verify that settings.

  6. #746

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    magandang hapon mga sir.

    pwede ba humingi ng konting knowledge regarding elastix.

    nag setup ako ng elastix 4.0 na may callcenter (predictive dialler) pero nung nilagyan ko ng leads na number ng mga friend ko, nag da-dial sa monitoring ng elastix at nakikita ko din na nag da-dial sa GSM gateway ko pero di naman nag riring sa mga phone namin. ang nakalagay na error bawat pasok na tawag no queues daw pero may setup naman ako ng queues. thanks

  7. #747

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Quote Originally Posted by dotaboy32 View Post
    magandang hapon mga sir.

    pwede ba humingi ng konting knowledge regarding elastix.

    nag setup ako ng elastix 4.0 na may callcenter (predictive dialler) pero nung nilagyan ko ng leads na number ng mga friend ko, nag da-dial sa monitoring ng elastix at nakikita ko din na nag da-dial sa GSM gateway ko pero di naman nag riring sa mga phone namin. ang nakalagay na error bawat pasok na tawag no queues daw pero may setup naman ako ng queues. thanks

    Magtry din ako mag-install nito ng elastix. For curiosity purposes. Pero ang alam ko limited ata capability ng elastix for simultaneous calls (8 lang ata) for free users? Tama ba.

  8. #748

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Use Issabel PBX po sya po ang bagon vesion ni Elastix n completely free. Si Elastix was acquire by 3cx po kaya limited ang capability nya. However you can still use the free version of Elastix limited nga lang and every year you need to reregister

    - - - Updated - - -

    Gumawa ka po ba ng ibang queues for Outbound/Predictive dialing? Aside from using the PBX sa Call Center you need to create 2 campaigns 1 for inbound and 1 for outbound which more on predictive dialing.

  9. #749

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Kaya ba ng vicidial na irun sa cloud services? Plan ko sana magsetup ng remote access for my confirmers. Or paano ba magremote access?

  10. #750

    Default Re: Centos+Asterisk+ViciDIal Guide with Clustering

    Quote Originally Posted by Dhonxean View Post
    Kaya ba ng vicidial na irun sa cloud services? Plan ko sana magsetup ng remote access for my confirmers. Or paano ba magremote access?
    Yes it can. Some now are accessing web link as well as connecting their softphones to their Hosted Dialers running around cloud. Kindly confirm if that's what you referring to.

Page 75 of 76 FirstFirst ... 256573747576 LastLast

Similar Threads

  1. Q> Cent 5.9 + Asterisk 1.8 + Vicidial
    By bolangan in forum Linux and Other OS
    Replies: 36
    Last Post: 2nd Aug 2017, 18:01
  2. Cracking A Program [newbie guide]
    By em0ter0 in forum PC Hardware Chat
    Replies: 44
    Last Post: 17th Apr 2013, 21:55
  3. Kaspersky Internet Security V6.0.1.411 (guide)
    By AaronICK in forum PC Hardware Chat
    Replies: 2
    Last Post: 21st Nov 2012, 09:08

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •