How to get a job in Call Center? [questions, opinions & experiences are wel

[theredvillain]

Re: want to work in a BPO company???

but how can i be prepare if i don't have any idea on what the interviewer will ask? and most of the time my t0unge got twist when i feel nervous?any suggesti0n?

the more exposure you have with the language the more that you will be prepared for any questions. even to the point of you just making up scenarios to answer the question.

 

[andreibarrents]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Salamat po dito dami ko natutunan

 

[Gideon_91]

Re: How to get a job in Call Center? [questions, opinions & experiences are

wow.. thanks for this master. .

 

[xihnxd32]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Hi i hav a problem 1 yr nko sa convergys tpos awol ang tag saken okay lng ba hindi ideclare un? Kse 1 year e respect pls tnx

 

[tutayexistz]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Ako exp ko sa bpo. Naka 5 po akong companies na nagreject sakin, talagang nakakawala ng confidence. After years nagtry lang ako mag apply parang tirang bahala talaga, as in wala akong balak wala pa kong tulog nung na interview kasi napilit lang ako ng kaibigan haha. Tapos sobrang naging honest lang ako sa mga sagot ko tapos straight to the point. Nakakagulat na naipasa ko yung interview hahaha isa lang yung advice sakin nung initial interviewer, make my answers long daw and be more spontaneous. So that's what I did at the final interview. What we did is a roleplay , he asked me to guide an old customer to turn on/off wifi and mobile data and some questions na natanong na din sa initial.
Sana makatulong sa fellow guys here na gustong gusto makapasok sa ganitong industry. Advice ko lang maging honest para mas madaling magsalita saka practice nyo na po yung mga basic grammar lang pang casual and conversational.

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Hi i hav a problem 1 yr nko sa convergys tpos awol ang tag saken okay lng ba hindi ideclare un? Kse 1 year e respect pls tnx

So basically nag AWOL ka sa CVG? First job mo ba CVG? okay lang naman hindi mo i declare yan sa ibang company kaso need mo gumawa ng reason kung ano ginawa mo for one year hehe. or maging honest ka, sabihin mo AWOL ka and state the reason. Justify mo din na hindi mo na gagawin yun.

Kung natatakot ka na baka makita yan ng ibang company, the answer is a BIG NO unless mag financial account/company ka like JP Morgan tapos may issue ka sa credit card, yun makikita nila yun. pero yung AWOL? hindi nakikita yan. parang sakin, nag AWOL ako sa previous company ko, tapos etong current ko, sobrang higpit sa backgroung check since Pharmaceutical company to, mahigpit sila sa employment history ng employee nila, may third party company pa na nag bback ground check aside sa HR background check pero naka lusot hehe.


Kamusta na mga fellow BPO pips? Although wala na ako sa BPO, post lang mga newbie dito ng mga questions, try ko sagutin

 

[iron_shield]

Re: want to work in a BPO company???

malaking tulong po ito

 

[rheijin]

Re: How to get a job in Call Center? [questions, opinions & experiences are

sarap ng pangumagang shift!

 

[Gatorade]

Re: want to work in a BPO company???

lets do this tnx

 

[Redscorpion]

Re: How to get a job in Call Center? [questions, opinions & experiences are

hi symbianizers.. i want to help those who want to work in a BPO company.. i saw one thread about this issue last monday so i decided to make a thread as a starting point for you guys.. i dont know if there is an existing thread same as this, however i still hope that this could help you a lot..

for those who are questioning the hiring process of BPO companies.. guys, don't be mad at them because they are just doing their job as an HR employees.. it's also difficult on their part encountering applicants who almost cried in front of them asking to be hired.. you know what i mean right? I was also declined by a company before and I was told that I have to improve my GRAMMAR, PRONUNCIATION, ENUNCIATION, LANGUAGE, etc.. and then when I tried again I got the JOB OFFER.. see.. I know it hurts to accept their feedback however don't take it personally instead take it as a challenge and opportunities.. be optimist because you know your abilities and worth.. so don't lose hope.. the JOB OFFER is waiting for your SIGNATURE..

so here are my tips to all of you..

let's go through the step by step process of application.. (pls take note that this is not the actual process of all BPO companies, i just based it on my experience..)

**first is during INTERVIEW.. most of the BPO company has two sets of interview.. first is the initial and the last will be the final interview.. so as you hand your resume to the HR personnel they will ask you some basic questions like: are you a college grad? are you willing to work in graveyard shifts? do you have any call center experience? and so on.. most of these questions are answerable by yes or no, so once you are qualified they will endorse you to the initial interviewer.. during the initial interview, they will ask you some basic questions which are indicated on your resume.. i'll give you the most common topics that will be ask on this stage..

-- personal info
-- educational background
-- work experience
-- your abilities, skills, strength, weaknesses..
-- you're idea about their company and about the work..

be careful in answering their questions because honestly they are not just checking you're background but most importantly is you're English communication skills.. actually they are not looking for an agent who is fluent in English but someone who can communicate in English well.. they will check on you're GRAMMAR, LANGUAGE and PRONUNCIATION.. and this is the worst part of it.. why? because aside from the nervousness that you feel, you are getting confuse because they are writing something on your resume.. admit it guys that this can add up to the nervousness, right? because it seems like everything that you said are wrong and that they are taking note of it.. which is actually correct.. and at the end of the interview, they will tell you the bad news that you can come back after 3 months and you have to improve this and that.. haaaaayyy.. it was so tiring.. imagine after you wait for your turn and wait again for the result they will just reject you! Well, you can't blame them anyways nor curse their company.. (that's bad, huh!)

so for this.. you can try to research about American Accent Training by Ann Cook.. i cant share the website because there's a lot of site for this topic.. it is actually a book to learn the American accent as the title implies.. but I'm not telling you to have an American accent.. it's just to serve as a reference so that you will know how to pronounce the English words correctly.. download the PDF file of the whole book, you can find a site in which you can download it for free.. it has CDs also, so you can download the 5 CD included on it and its actually Ann Cook who is narrating the details of her book.. it's a fun learning guys.. believe me.. you will learn a lot of things about ENGLISH.. believe me! i actually have it on my phone.. hehe!

**so now let's proceed on the examination.. the exams are more likely about English grammar like the tenses, sentence construction, synonyms.. those simple things that i know you can pass.. they will also include some computer related questions especially for those who are applying for TSR.. after you pass it they will allow you to take their typing exam and sometimes listening exams too.. for typing, you just have to hit their minimum requirement which is 25wpm or sometimes it's 30wpm.. for listening you have to use your ears and listen carefully to the audio that they will play.. for this you have to take note of the important details and information like the name of the customer, e-mail add, phone number, account number and then of course the concern of the caller..

**next step is the final interview.. eeeehhhh.. hehe! don't be afraid because the interviewer basically will ask you same thing again.. basic questions.. but they will also ask you some behavioral questions in which they will ask you to state a scenario based on your experience.. and the worst thing is if they will ask you some unrelated questions like how can you describe a color VIOLET to a blind person.. (duh?! what's the connection?! good luck!)

-- for basic questions.. just be spontaneous, confident and honest to your answers.. you can create a script for those questions if you want to but make sure that it will not sound scripted ok! coz the interviewer can detect if it is a can-made answers.. I'll just inform you that the people who are conducting final interview are the managers and sometimes the clients.. hoooohh.. so exert a lot of effort guys coz this might be the last step of your application..

-- for behavioral questions follow the STAR.. S for the situation, so start answering the question by stating the situation.. same with S is the letter T for task, which is another description of the scenario.. then followed by A for action.. this is where you have to explain the things that you did to solve the problem.. and lastly is the R for result which is the result of your actions.. remember guys to create a positive outcome to those scenarios.. you can be creative on this part and gave a scenario that never really happened to you.. hehe! it will work for as long as you'll make it believable and convincing to the part of the interviewer..

-- unrelated questions.. these are just tricky questions that they might ask you.. it's more on getting your idea about it.. probably they are testing your mind on how fast you can answer these and how creative and smart you are in answering these questions.. honestly, there are correct answers to some of these questions.. to find it out.. well just research for it or ask your friends if they know the answers.. I'll give you one example:

Q : How will you convince Ronnie Rickets to buy your pirated CD?

A : Tell him that you will inform him about the hide-outs of the producers of the pirated CDs if he will buy to you.. (hehe!)


**it's a good thing if the last stage is the final interview but for some BPO they still have phone simulation or mocked calls as the last step.. here, they will test your skills in handling calls.. they will give you a scenario and you will act as an agent.. isn't it exciting?!? of course it's not.. because this is the nerve-wracking part of the application.. it's fine if its just an HR employee but to some company it could be the account supervisor, manager or the clients.. geessshhhh.. my advise on this stage.. just relax yourself first if you can.. study the scenario and the tools that you will use.. probe questions to the acting customer.. smile.. speak clearly.. and try to solve the concern of the customer (as much as possible)..

...then last step will be the JOB OFFER.. at last, after the long wait.. so before getting into the company, prepare yourself first.. make sure you ate breakfast.. try to dress up but not too formal you can actually wear jeans.. anyways it's not a requirement after all but its an additional factor.. just be neat and that's it! speak clearly during the interview.. enunciate and pronounce English words properly.. and be confident! another advise is try to modulate your voice.. try to call a friend and then ask them about the quality of your voice over the phone or you can record your voice and then play it.. play around your voice until you get the right tone of it.. bring some money because the application will take within a day and the worst is it might end until 2am.. so please be prepare..

so for now.. check the website below and then practice... practice and practice speaking in English for you to get use to it.. i pray that I was able to help you.. and if you have some questions just feel free to ask.. and my apology for my wrong grammar in some part of this thread.. hehe! I'm not perfect guys.. i just want to use this language since this is the foundation of this job.. so try to response in English at the same time.. thanks for visiting my thread.. and good luck to your job application..


American Accent Training by Anne Cook
CD #1
CD #2
CD #3
CD #4
CD #5

The Call Center Show -- https://www.facebook.com/TheCallCenterShow
-- http://nmfnetwork.tv/category/podcasts/the-call-center-show/

http://www.best-job-interview.com/behavioral-interview.html


dictionary -- http://www.merriam-webster.com/

English grammar -- http://www.englishpage.com/

speed typing test -- http://www.typeonline.co.uk/

video tutorials -- https://www.youtube.com/user/EnglishMeeting/videos?view=0

Thanx for sharing

 

[hanancer]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Just wanted to share.
when i was a fresh grad my neighbor asked me to apply to the company she is working with at that moment. She just told it to my mom so basically I don't know which job I will be applying to and as a fresh graduate i am so eager to apply everyday hahaha.
I was shocked when i came in to their office and told me to wait for my csr position
I was really not prepared. Hindi ako nakapagbaon ng english. HAHAHA.
I am an IT graduate.
Got really more scared and more nervous coz theyre interviewing applicants by pair. You know the feeling where the other applicant who's with you can speak fluent in english.
As expected i got rejected
My mistake because i was nervous is, I said "He" instead of "She"
Instead of Employee (the interviewer asked me who refer me to apply), I said "She is an employer here"

It was my first interview

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Just wanted to share.
when i was a fresh grad my neighbor asked me to apply to the company she is working with at that moment. She just told it to my mom so basically I don't know which job I will be applying to and as a fresh graduate i am so eager to apply everyday hahaha.
I was shocked when i came in to their office and told me to wait for my csr position
I was really not prepared. Hindi ako nakapagbaon ng english. HAHAHA.
I am an IT graduate.
Got really more scared and more nervous coz theyre interviewing applicants by pair. You know the feeling where the other applicant who's with you can speak fluent in english.
As expected i got rejected
My mistake because i was nervous is, I said "He" instead of "She"
Instead of Employee (the interviewer asked me who refer me to apply), I said "She is an employer here"

It was my first interview

hehe ayos lang yan lahat tayo may mga comedy na experience sa 1st apply sa BPO haha.. unless talagang magaling kn mag english hehe

 

[Kaoru]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Hello mga ka-symb,

Share ko lang din ang experience ko sa pagaapply sa call center, sana makatulong. Nagamit ko po ang mga tips sa thread na ito para makapasa kaya nagbabalik lang po. Salamat.

Hindi naman kailangan expert ka sa English. Napaka-diverse ng mga naging katrabaho ko dati sa call center. From dating tambay, dating sales lady to negosyante na bored lang sa bahay, haha. Kaya nga naisip ko sayang if mabibigyan lang ng chance ang karamihan sa mga jobless sa Pinas. Minsan swertihan lang talaga. Kapag kailangan na talaga nila mapuno yung quota ay kahit sinong applicant ang nagkataong naunang magapply nung araw na yon ay tatanggapin na nila, basta may basic English skills. Kaya wag mawalan ng pagasa if makailang rejection.

Preparation. Confidence. Luck. Yan ang kailangan.“Luck Is What Happens When Preparation Meets Opportunity."

Noong una kong apply wala talaga akong alam kahit meaning ng BPO (Business Process Outsourcing), walang handang sagot sa "Introduce yourself", at sobrang kinabahan! Akala ko I can wing it since okay naman ako magsulat in English, pero iba talaga pag speaking. Nagstustutter nga daw ako dahil sa sobrang kaba at di ko alam isasagot sa "What is your idea of a call center/bpo?".

Practical tips to pass the Call Center Interview​

1. Magresearch at ipunin ang mga common interview questions and answers sa internet. Tapos i-tweak or i-personalize mo yung mga sagot base sa background mo, employment history at course mo. Madami kayong makikita sa google. If di ka sure sa grammar mo, gumamit ng grammar checker sa internet o ipacheck sa kakilala na call center agent/kahit sinong magaling mag-English. The more questions, the better. Hindi mo sila kailangan i-memorize lahat pero at least may mga keywords ka na pwedeng hugutin kapag related sa tanong. Madami kang bala lalo na pag kakaiba yung mga tanong like "How would you teach a 5-year-old to tie his shoelaces?" or "How do you instruct a 60-year-old to make an email account?"

2. I-memorize ng mabuti yung mga sobrang common na questions at mga answers pero dapat kaya mo ding i-modify base sa pagkakatanong sayo at sa flow ng interview.

-Introduce yourself
-What do you know about call center/bpo industry?
-Why did you leave your last job?
-How do you provide excellent customer service?
-Where do you see yourself five years from now?
-Why do you want to work here? greatest strength/weakness?
-Why apply in the bpo/call center industry, why not in the<insert course mo nung college> industry?<-matatanong to if malayo ang course mo
-Do you have any questions for me? (if may tanong ka sa interviewer tungkol sa trabaho na yon) If wala ka talaga maisip or nadrain ka na sabihin mo na lang I can't think of any right now kesa mali pa grammar ng maitanong mo.

3. Magpractice ng job interview magisa. Or if may kasama ka syempre kunware ikaw yung applicant. If possible, magpractice with a call center agent or taong magaling mag-English na kakilala mo para macorrect ka nya. I-google kung hindi alam ang pronunciation.

4. Magapply muna sa company na di mo masyadong type/feel. Para if ever mareject ka ay okay lang, at least may natutunan ka. Alam mo na kung paano ang process ng interview/hiring. If malakas ang loob mo itanong mo sa interviewer kung ano mga pagkakamali mo at dapat mo iimprove. Basta tandaan mo lang yung mga tinanong sayo at isulat mo sa papel, tapos formulate ka ng maayos na sagot tulad sa # 1. Para sa next interview if maencounter mo na naman yung question, ok na flow ng pagsagot mo.

5. Huwag pagsabaysabayin ang pagaapply sa 1 araw. Pag nareject ka ng 1 company, uwi ka muna. Tapos gawin yung # 4. tandaan mo yung mga tinanong sayo at isulat mo sa papel, tapos ayusin ang sagot.

6. Fake it 'til you make it! Smile. Minsan talaga nadadaan lang sa confidence. Huwag ipahalata na kabado ka. Mahirap pero kailangan. Sumigaw muna sa labas or magjumping jacks sa CR para marelease ang tension.

7. Wag feeling close sa interviewer. Nagtatawanan kayo? Hindi ibig sabihin na mabait at friendly ang interviewer ay ipapasa ka na niya. Okay lang magbiro pero wag feeling close para wag ka mawala sa focus. Basta pag nagsasalita ka isipin mo if tama sinasagot mo.

16. Pray. Na if para sayo, if makabubuti sayo ang work na yon ay matanggap ka. Try and try until you succeed. Pag ayaw talaga, reasses mo muna ang mga options mo. Baka para sa ibang field ka talaga.

Napansin ko habang nagtatype nito na sumobra na ang haba ng tips ko, hahaha, kaya (removed blog advertisement) ko na lang nilagay yung complete list. Pero ito na yung pinaka-basic base sa experience ko.

Kung kailangan niyo ng tulong, message niyo lang ako. Resigned na ako ngayon kaya wag kayo magalala, hindi ko kayo irerefer or kung anuman, haha. Reason for resignation: ipupursue na ang work sa field/college course ko. Gusto ko lang po makatulong sa mga kagaya ko noon. Thank you for reading. Good luck and God bless!

Source: former jobless who became a call center agent

 

[09162823635]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Wow. It helped me a lot. I also even share it with my friends who wants to apply as a call center. Thanks mate.

 

[Lorak]

Re: How to get a job in Call Center? [questions, opinions & experiences are

During the interview. Try also to ask the interviewer (any question related to the question being asked) when you have a chance. It always work for me.

 

[lytie01]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Salamat sa pitong taon ko sa Call Center. First job ko ang BPO. Nakameet ako ng maraming kaibigan, natutong mag-inom, magyosi (pero I stopped na), nahasa ang English ko ng malala, natuto ako ng mga bagay na hindi alam ng taong hindi masyadong techie, nasaktan dahil nainlove at umasang mamahalin din ng teammate, napuyat ng malala, humina ang immune system, nakatulong sa magulang, nakabayad ng mga monthly bills, nakapagpaaral ng bunsong kapatid, nakapag out of town at kung anu ano pa! Salamat sa BPO. Pero I'm terribly sorry, ayoko na talaga. Ayoko nang kumuda ng kumuda. Ayoko nang magtawag at magplease ng customers. Yes may non-voice accounts at may day shift accounts, pero ayoko na talaga. Hindi macocompensate ng sweldo at incentives ang gusto mo talagang gawin sa buhay. Hindi ako talaga dapat magcocall center, napilitan lang dahil sa tatay ko (sinisipa nya na kase akong magtrabaho lol). Eh nag-enjoy ako sa culture. First center ko, I was a tech support rep for a consumer electronics giant (Sony) and I stayed in the company for 2 years and 8 months kase sobrang saya talaga sa production. Pamilya kayo ng team nyo at nung ibang ahenteng hindi mo teammate. Nung magresign ako nalipat ako sa Telco (AT&T) and dun ako nastress ng malala! Sabi ko last center ko na yun pero nung nagresign ako, sa BPO ulit ako bumagsak (Comcast). Salamat ng marami sa call center. Andami kong natutunan and I know for sure in a way maaapply ko ang mga natutunan ko sa call center sa bagong career kong tatahakin. Sa mga gustong tahakin ang BPO realm, i-push mo. Masayang mahirap sa call center. Mag out of town ka. Magstarbucks ka anytime you want. Yun ang reward ng mga ahente sa sarili nila sa pagod at puyat. Advise ko lang sa 'yo na hindi ka dapat forever agent once na-hire ka. Seek higher position. Once na nasa BPO ka, be thankful at sa airconditioned floor ka nagtatrabaho at nakaupo ka sa comfortable na silya. And be proud that you are in the industry na nagbibigay ng malaking chunk of money sa gobyerno at bansang ito.

 

[drezapoy]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Mga sir/mam ok lang ba na dumaan ako ng callcenter training sa tesda? Mayroon ba kayong alam na free training sa mga baguhan na tulad ko... At may age limit rin ba ang mga free callcenter training? Im already 32 yrs old at 3 yrs na unemployed

 

[JohnMarcR]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Guys, I suggest you could apply in Piton-Global: A Multi-Award Call Center in the Philippines because I have friends who are working there, and they gave me great feedbacks.

 

[andreibarrents]

Re: How to get a job in Call Center?

guys try nyo ito sa mga gusto pumasok sa call center tips and technique callcentertrainingtips.com

- - - Updated - - -

guys try nyo ito sa mga gusto pumasok sa call center tips and technique callcentertrainingtips.com

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Mga sir/mam ok lang ba na dumaan ako ng callcenter training sa tesda? Mayroon ba kayong alam na free training sa mga baguhan na tulad ko... At may age limit rin ba ang mga free callcenter training? Im already 32 yrs old at 3 yrs na unemployed

wala naman age discrimination sa BPO sir okay lang yan as long as good yung conversation nyo ng interviewer and na justify mo naman mga tanong nila. okay na okay yan.


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