[support] PC TROUBLESHOOTING CENTER

[ejhay2010]

Sir, may problem din kc yung pc sa office.. Lagi pong nagkakaroon ng error everytime na ioopen sya. Try ko na din sya ireformat pero after na mainstall ang windows my missing files pa din meaning corrupted sya.. Ano po kaya need ko gawin??

try other os installer. baka yung installer may sira

 

[ejhay2010]

mga bro help!! my virus ang pc ko
ang epek nya pinupuno nya un harddisk ko ng mga unknown applications at ms dos programs.. dinidisable nya un regedit nilalagya sa hide all folder un option. ang kulit nya ano kya un bka naencounter nyo n.. iniscan ko n xa ng superantispyware at antivirus na escan sa safemode.. tinurn off ko n un system restore.. andun p dn help

use noob killer.
update mo av disconnect from net/lan scan.
you can also use bootable av na linux based para sure. try bit defender http://download.bitdefender.com/rescue_cd/bitdefender-rescue-cd.iso

or you can google for other av rescue cd

 

[zidaneleonheart]

Help din po! Yung PC po kc namin, nagpopower lang then mamamatay na siya, tapos pag inon ulit hindi na magpopower unless tanggalin sa power source for about 10 seconds at isaksak ulit. Hanggang dun lang siya sa pag ilaw ng power at pag ikot ng cpu fan then bigla na mamamatay. Ano po kaya ang problem nito at paano maayos? Salamat po.

 

[SejiModo]

sensiya na mga ka sb nwala me. buwist na smart yan la me net for 3 days hmmmp kainis

smart broke no sir?

 

[ejhay2010]

smart broke no sir?

sinabi mo pa. lalo n yung mga taga hotline. hay sarap nila tirisin. san na kaya yung thread sa pagbuhay ng dead canopy nang makabawi naman hehe

 

[ejhay2010]

Help din po! Yung PC po kc namin, nagpopower lang then mamamatay na siya, tapos pag inon ulit hindi na magpopower unless tanggalin sa power source for about 10 seconds at isaksak ulit. Hanggang dun lang siya sa pag ilaw ng power at pag ikot ng cpu fan then bigla na mamamatay. Ano po kaya ang problem nito at paano maayos? Salamat po.

try changing power supply.baka dying na to. update ka dito results

 

[Herbz]

scan mo pc for virus and spywares.download hjt and attach log here. use din noob killer to remove possible infection

Mam, na-access ko na po ang symbianize dito sa bahay. Bale ang ginawa ko is ung suggest ng ibang users (from other threads), gamitin ung enter ko is IP ng symbianize.

Mam, possible bang may tama tong pc ko? Full scan kasi ako using antivirus at malwarebytes anti-malware, clean daw pc ko. Possible bang hindi nila madetect ung problem mam? Anyway, gawin ko na later ung suggest nyo na HJT, post ko nalang dito later ung log niya.

Thanks in advance

 

[Herbz]

scan mo pc for virus and spywares.download hjt and attach log here. use din noob killer to remove possible infection

Mam, here's the log of HJT:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:54:00 PM, on 8/17/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Nero\Update\NASvc.exe
C:\WINDOWS\system32\svchost.exe
D:\Program Files\Tune Up Utilities 2010\TuneUpUtilitiesService32.exe
C:\WINDOWS\System32\ups.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\Explorer.EXE
D:\Program Files\Tune Up Utilities 2010\TuneUpUtilitiesApp32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\USB Disk Security\USBGuard.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Internet Download Manager\IEMonitor.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {EEE6C35D-6118-11DC-9C72-001320C79847} - (no file)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - D:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Nero Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [USB Antivirus] C:\Program Files\USB Disk Security\USBGuard.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Apps.exe
O4 - Startup: Hide Taskbar.exe
O8 - Extra context menu item: Download all links with IDM - D:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - D:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - D:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - D:\Program Files\Dragon Age Origins\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - D:\Program Files\Tune Up Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - D:\Program Files\Tune Up Utilities 2010\TuneUpUtilitiesService32.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 8905 bytes

 

[ejhay2010]

@herbz_8

scan mo ulit hjt check this items

R3 - URLSearchHook: (no name) - {EEE6C35D-6118-11DC-9C72-001320C79847} - (no file)

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O3 - Toolbar: Nero Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O4 - Startup: Apps.exe

O4 - Startup: Hide Taskbar.exe

then click fix checked.

 

[Herbz]

@herbz_8

scan mo ulit hjt check this items

R3 - URLSearchHook: (no name) - {EEE6C35D-6118-11DC-9C72-001320C79847} - (no file)

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O3 - Toolbar: Nero Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O4 - Startup: Apps.exe

O4 - Startup: Hide Taskbar.exe

then click fix checked.

Ok, try ko later mam. Ok lang ba kung hindi ko na i-check ung Apps at Hide Taskbar? Kasi ako mismo naglagay ng dalawang yan sa Startup hehe. Ok lang ba mam? Or possible cause din ung paglagay ko ng dalawang yan sa startup folder?

 

[ejhay2010]

Ok, try ko later mam. Ok lang ba kung hindi ko na i-check ung Apps at Hide Taskbar? Kasi ako mismo naglagay ng dalawang yan sa Startup hehe. Ok lang ba mam? Or possible cause din ung paglagay ko ng dalawang yan sa startup folder?

cge wag u muna check yung dalawa. basta alam mo na legit yung program

 

[chocotech27]

salamat sir!

 

[SejiModo]

sinabi mo pa. lalo n yung mga taga hotline. hay sarap nila tirisin. san na kaya yung thread sa pagbuhay ng dead canopy nang makabawi naman hehe

mahirap talaga sir mag contact sa smart...pahirapan...almost 30 mins ka maghihintay para sa csr na sasagot sayo.....^^

parang may nabasa nga ako dito na ganyan sir..pero di kona rin matandaan kung saan band....

 

[Herbz]

cge wag u muna check yung dalawa. basta alam mo na legit yung program

Mam, kakatry ko lang pero ayaw pa rin makapasok sa www.symbianize.com

Nakakapasok lang ako pag IP ng site mismo ang enter ko.

Possible bang may tama ako ng adware? Kaso wala naman madetect malwarebytes? Hmm, pano kaya to? Bat kaya ganito? Ang nabasa kong suggest sa isang thread dito is gamit ng Google DNS or Open DNS. Tingin mo mam, malinis ba PC ko or infected to?

 

[zidaneleonheart]

try changing power supply.baka dying na to. update ka dito results

Ok thanks po. Pero kahit idirekta ko na siya sa supply ng walang AVR, ganun pa din. At kahit san ko po siya isaksak, problem persist. Pero may mga pagkakataon na nabubuhay siya, minsan pag pinilit. Kaso mga 1 out of 25 tries or more bago siya gumana. Ewan ko lang po ngayon kung gagana pa din.

 

[ejhay2010]

Ok thanks po. Pero kahit idirekta ko na siya sa supply ng walang AVR, ganun pa din. At kahit san ko po siya isaksak, problem persist. Pero may mga pagkakataon na nabubuhay siya, minsan pag pinilit. Kaso mga 1 out of 25 tries or more bago siya gumana. Ewan ko lang po ngayon kung gagana pa din.

i mean to say hindi yung avr or ups ang palitan mo. yung power supply mismo sa loob ng casing mo. yung box kung saan mo isaksak yung power cord. try mo then feedback ulit

 

[ejhay2010]

Mam, kakatry ko lang pero ayaw pa rin makapasok sa www.symbianize.com

Nakakapasok lang ako pag IP ng site mismo ang enter ko.

Possible bang may tama ako ng adware? Kaso wala naman madetect malwarebytes? Hmm, pano kaya to? Bat kaya ganito? Ang nabasa kong suggest sa isang thread dito is gamit ng Google DNS or Open DNS. Tingin mo mam, malinis ba PC ko or infected to?

naka router ka ba? or direct connection

 

[ejhay2010]

Mam, kakatry ko lang pero ayaw pa rin makapasok sa www.symbianize.com

Nakakapasok lang ako pag IP ng site mismo ang enter ko.

Possible bang may tama ako ng adware? Kaso wala naman madetect malwarebytes? Hmm, pano kaya to? Bat kaya ganito? Ang nabasa kong suggest sa isang thread dito is gamit ng Google DNS or Open DNS. Tingin mo mam, malinis ba PC ko or infected to?

malinis naman pc mo basta na fix mo lang dati sinabi ko.sa symbianize ka lang ba nagkakaproblem.

pa check nga internet options baka na block symbianize dun.

tama naman yung dns pero
try mo this
Run this command:

ipconfig /flushdns

Power off the router for 30 seconds.

Try again. .


empty mo rin lahat browser cache. use ccleaner.

post back sa result

 

[h82bm3]

pa help po mga ka SB...how to repair a 60w magsafe power adapter macbook..not charging po!!tenkzzzz

 

[ejhay2010]

pa help po mga ka SB...how to repair a 60w magsafe power adapter macbook..not charging po!!tenkzzzz

try to look at these http://www.youtube.com/watch?v=qd3RIV9sdiI&feature=related