Centos+Asterisk+ViciDIal Guide with Clustering

[princeterror]

Re: Centos+Asterisk+ViciDIal Guide

baka may mga skype kayo mga sir? padd nalang po jovieticar101 .baka pwede tayong mag kwentohan, mag turuan.

 

[phurby08]

Re: Centos+Asterisk+ViciDIal Guide

hello po tanong ko lang po kung ok ba gamitin c pfsense sa mga ganitong setup ??? may nakapag try na ba ??

 

[kojiromusashi]

Re: Centos+Asterisk+ViciDIal Guide

hello po tanong ko lang po kung ok ba gamitin c pfsense sa mga ganitong setup ??? may nakapag try na ba ??

opo common po ang setup pfsenses firewall/router/dhcp for asterisk base pbx.

 

[JoyCassy]

Re: Centos+Asterisk+ViciDIal Guide

Hi Sir. Good day. Baka po may idea kayo kung paano mag alis ng number sa DNC list. HAHAHAHAHAHA agent din po ako, nagtatawag using Vici dial Salamat mga sir XD

 

[nOosadz]

Re: Centos+Asterisk+ViciDIal Guide

Hi Sir. Good day. Baka po may idea kayo kung paano mag alis ng number sa DNC list. HAHAHAHAHAHA agent din po ako, nagtatawag using Vici dial Salamat mga sir XD

What method ginamit nyo in the beginning for DNC numbers? If inbound, inimplement nyo ba nag Filter Phone Group? If yes, dun mismo sa section na yun e delete yung mga numbers na naka DNC.

Administration -> Inbound -> Filter Phoner Phone Groups / Add-Delete FPG Number

For outbound nman, dun ka sa may Lists section

Administration -> Lists -> Add-Delete DNC number

 

[JoyCassy]

Re: Centos+Asterisk+ViciDIal Guide

Salamat sir XD yun nga lang, sa admin pala papasok. di ko alam account or password dun. hahaha sa outband pala kami. hehe pero salamat pa din sa idea

 

[phurby08]

Re: Centos+Asterisk+ViciDIal Guide

thank you po kojiromusashi sa pagreply hehe

- - - Updated - - -

It po ako sa isang BPO Company .. aside from net monitor anong gamit nyo pang monitor sa mga stations ??

 

[anggwaponi]

Re: Centos+Asterisk+ViciDIal Guide

It po ako sa isang BPO Company .. aside from net monitor anong gamit nyo pang monitor sa mga stations ??

hope it's alright but net monitoring topic is in another thread

 

[phurby08]

Re: Centos+Asterisk+ViciDIal Guide

ok sorry my fault po

 

[AAAnthony1418]

Good day, alam nyo po ba kung pano iconfigure or iconnect si Telavi Trunk sa ViciDial? Thank you po sa sasagot

 

[alfie013]

Re: Centos+Asterisk+ViciDIal Guide

pde po parequest para sa latest ViciDial saka kung paano inconfig ung inbound at outbound route? salamat

 

[kojiromusashi]

Re: Centos+Asterisk+ViciDIal Guide

VIcidail Latest ISO

For the inbound and outbound you can refer sa manual sa first page or you can check other youtube videos.

inbound Setting
Outbound

 

[alfie013]

Re: Centos+Asterisk+ViciDIal Guide

Thanks TS. try ko yan. keep you posted.

 

[berylx]

Re: Centos+Asterisk+ViciDIal Guide

Good day,

hingi lang po sana ako ng idea regarding custom routing.. more on caller_id lookup or DID lookup hindi ko po kasi sure kung saan po ako mag sesetup sa gusto kong iexecute na inbound routing.. salamat po!

 

[nOosadz]

Re: Centos+Asterisk+ViciDIal Guide

Good day,

hingi lang po sana ako ng idea regarding custom routing.. more on caller_id lookup or DID lookup hindi ko po kasi sure kung saan po ako mag sesetup sa gusto kong iexecute na inbound routing.. salamat po!

Please elaborate further details regarding your proposed inbound call flow para mas maintindihan ng karamihan.

 

[berylx]

Re: Centos+Asterisk+ViciDIal Guide

apologies po sa vague na question..

gusto ko sana sir magsetup sa inbound campaign ng custom routing.. bali ang setup po sana from TFN(toll free number) irereceive ni agent1 si customer1 every time po sana na tatawag si customer1 kay agent1 lang po papasok hindi po sa queue

 

[nOosadz]

Re: Centos+Asterisk+ViciDIal Guide

apologies po sa vague na question..

gusto ko sana sir magsetup sa inbound campaign ng custom routing.. bali ang setup po sana from TFN(toll free number) irereceive ni agent1 si customer1 every time po sana na tatawag si customer1 kay agent1 lang po papasok hindi po sa queue

Ang setup ba nito ng inbouind routing from your TFN is any random customer pero same lang kay agent1 ang papasukin? wala ng ibang calls from customer from other agents? If this case, just route your TFN to AGENT para specific lang. DID Route to AGENT then specify mo ung username ng agent.

 

[berylx]

Re: Centos+Asterisk+ViciDIal Guide

Ang setup ba nito ng inbouind routing from your TFN is any random customer pero same lang kay agent1 ang papasukin? wala ng ibang calls from customer from other agents? If this case, just route your TFN to AGENT para specific lang. DID Route to AGENT then specify mo ung username ng agent.

parang kung sino sir first touch / nkapag save ng lead na agent sa kanya lang papasok every time tatawag si same customer

 

[nOosadz]

Re: Centos+Asterisk+ViciDIal Guide

parang kung sino sir first touch / nkapag save ng lead na agent sa kanya lang papasok every time tatawag si same customer

If this setup composed of multiple agents belong to a single queue and route them to as single in-group passing through single TFN number only and tagged those numbers on specific agents for it to be route on same agent by customers' next incoming call then this already overriding the settings available on DID route section assuming you used Vicidial dialer for this setup. I can make and possible to happen that setup on Pure Asterisk Dialplan Routing but this requires knowledge on Asterisk functions, applications and more necessarily the composition on its dialplan routing.

However, if this could reconsider route to a single and specific agent only, even the TFN current DID Route settings is pointed to any kind of directions such as (ingroups, call-menu, agent or etc) then I believed it's possible but could be on manual process anyway (for me). Try to explore the Filter settings of DID configuration section. These ff. guide options could be possible to set it up.

(Assuming Ingroup ang current settings ng DID route)

1. In-group Call Handle Method is CIDLOOKUPRL (make sure nasa iisang list ID number yung nakapoint yung TFN, verify it on In-Group List ID section)
2. Create Filter Phone Group
3. Set the Filter action as AGENT
4. Specify the exact AGENT username

Manual mo ilagay yung Caller ID ng customer dun sa Filter Phone Group that was created for that particular AGENT

 

[berylx]

Re: Centos+Asterisk+ViciDIal Guide

If this setup composed of multiple agents belong to a single queue and route them to as single in-group passing through single TFN number only and tagged those numbers on specific agents for it to be route on same agent by customers' next incoming call then this already overriding the settings available on DID route section assuming you used Vicidial dialer for this setup. I can make and possible to happen that setup on Pure Asterisk Dialplan Routing but this requires knowledge on Asterisk functions, applications and more necessarily the composition on its dialplan routing.

However, if this could reconsider route to a single and specific agent only, even the TFN current DID Route settings is pointed to any kind of directions such as (ingroups, call-menu, agent or etc) then I believed it's possible but could be on manual process anyway (for me). Try to explore the Filter settings of DID configuration section. These ff. guide options could be possible to set it up.

(Assuming Ingroup ang current settings ng DID route)

1. In-group Call Handle Method is CIDLOOKUPRL (make sure nasa iisang list ID number yung nakapoint yung TFN, verify it on In-Group List ID section)
2. Create Filter Phone Group
3. Set the Filter action as AGENT
4. Specify the exact AGENT username

Manual mo ilagay yung Caller ID ng customer dun sa Filter Phone Group that was created for that particular AGENT

Thank you sir! ito din po yung naging suggestion ni williamconley sa akin sa vici forums.
it just happen sir na nacoconfuse ako sa DID part kung ano pong area code ang bibilhin ako to start with
kung sa base location ng agent or yung target state ng list.

upon checking sir sa filter phone group modification page ko
group ID
group name
Group description
admin user group lang po ang options..
installer login po gamit ko 6666