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Sir Suggestion lang po.. If wala ka naman po Files ke Aura, Hard Reset mu n lang po..
Try this po :
*turn off your device.
*press volume up+down+power button for 3 to 5 seconds then release buttons.
*when the cherry mobile logo show up hold the volume up until the recovery mode pop up.
*use the volume down to navigate then power button to select.
*Scroll down to "Wipe data/factory reset" and click on it.
*Scroll down to "Yes -- delete all user data" and click on it.
*After "Data wipe complete" click on "reboot system now"
Note : Try @ your own Risk
Goodluck
boss walang hard reset manual sa aura tab flash sagot jan