Globe d magconnect

[jofel_serdan]

GLOBE AYAW MAGCONNECT as of 6:00pm March 10, 2011

MAASIN LEYTE AREA..

 

[xtreme_sport17]

Also here in qc

 

[angel_15htg]

also here in cagayan valley

 

[medievil]

same here guys or. mindoro..bakit kaya

 

[kramretsel]

tiis lang po ksi globe unstable po sya..mabuti mag smart na lang kayu..pro wag kayu susuko ksi babalik din yan sa dati kaya keep updated na lang tayu kung ano bagu at working stable proxies or freesite

 

[mOnkeyDLuffyNika]

d2 dn cal. city.

 

[thesainty]

cebu din ayaw mag connect

 

[kandongango17]

cavite din

 

[jake1985]

marikina city na dapat sana globe city eh palpak na din lalo ngayon, 3weeks na dead landline ko dami ko ng job order# pero ayun ganun pa rin sira. pag ako nainis eh tapon ko lahat itong wimax equipment nila, hanapin nila sa payatas dump site. nag report na ko sa NTC at may CS ng Globe na tumawag sa CP ko gagawaan daw nila ng paraan to isolate my case/problem. this is what we get as religiously paying subscribers? grabe kapal ng mga mukha. grabeng tagal gumawa ng system upgrade kuno. imagine this sira landline ko ha (dead no dial tone) ha bagal ng internet connection kahit gabi na, pro take note nakakatawag sila lang (globe) as in sila lang para inform ako na may gagawa na raw. strange sila pwede tumawag ng ganon na lang pero yung expected calls ko at supposedly outside calls ko eh imposible sa ngayon, experienced this sa dami ba naman na ng order job # ko.
BULOK na GLOBE.

 

[Spectzx]

Nueva Ecija din ayaw...

 

[bonekiller88]

ok naman sakin stable na stable

 

[jake1985]

Ito po share ko na rin; hope you'll find time to read it kahit mahaba...interesting & will make you decide what to do next...


Is Globe Still Reflecting AYALA Value Of Excellence In Customer Service?
Posted on January 15, 2011 by EQ Post

Globe Telecom, Inc., one of the Philippines’ top telecommunications companies, has pioneered services in different ways, including delivery of the newest technologies.
Its innovative G-Cash SMS-based service enables money transfers and purchases and payments via mobile phones. It has made Internet connection possible on handheld devices, first through GPRS, and later through Mobile Broadband 3G for high-speed internet browsing and multimedia streaming.
Globe Telecom’s commitment to the customer serves an end-all: enhancing people’s lives. From Ayala Corporation Website

EQualizer Post:
I have read your previous posts about consumer harassment by unscrupulous debt collection agencies.
For a change, here’s a different story about how consumers are treated by telecom companies.
Unbelievably, this is from GLOBE TELECOM, a joint venture between Ayala and Singtel, two of the most respected companies in the ASEAN region.

January 3 , 2011(Monday)
1) My call to Globe Customer Service (211):
Computer voice:
Good afternoon welcome to Talk To Globe hotline:
Press 1 for English Instructions
Press 2: For Rewards, Billing, Roaming or Account Related Assistance
Press 1: For Mobile, Mobile Browsing or Tattoo
Press:2 For Postpaid
Press O:To Talk To A Customer Assistance Representative
Sorry All our Agents are busy.You can use our live chat at www.globe.com
Should you want to wait to talk to our representative,press 0
Sorry all our representatives are busy now.

2) I decided to try the Globe live chat at www.globe
Welcome to the new, improved Globe website
Please bear with us as we are still doing some tweaks
and chasing a few bugs here and there. If you find any errors,
We would love for you to let us know, simply flag them using our
little red Flag This buttons that you can find on each page.
Thanks for your patience and for choosing Globe.


Need Assistance?

Sorry, our Globe chat assistance representatives are busy now , email us or try our direct line at Globe 211

3) So I decided to send an email to Globe:
Name:wrote my full name
Telephone Number:0917——–
home address:wrote my full home address
birthdate:wrote my birthdate(account verification)
Mother’s maiden name:wrote my mother’s maiden name (for account verification)
Request:Change of Plan:Fully loaded P299 plan effective January 15, 2011.My current plan ends on January 14, 2011. Pls confirm the implementation of my request
Email Reply of Globe
From: Globe Telecom Chat Assist Service <[email protected]>
To: My gmail account
Sent: Monday, Jan 3, 2011
Subject: Chat Assist Auto Reply
Hi there! Don’t forget to send us the following details so we can assist you with your concern as soon as possible:
Account Holder’s complete name
Globe mobile
Globe landline
Your concern as detailed as possible
You can learn more about Globe ‘s product and services by logging-on to www.globe.com.ph
Thank you!

4) Considering the futility of the live chat and email complaints, I decided to call Globe 211 again:
Computer voice:
Good afternoon welcome to Talk To Globe hotline:
Press 1 for English Instructions
Press 2: For Rewards, Billing, Roaming or Account Related Assistance
Press 1: For Mobile, Mobile Browsing or Tattoo
Press:2 For Postpaid
Press O:To Talk To A Customer Assistance Representative
Sorry All our Agents are busy.You can use our live chat at www.globe.com
Should you want to wait to talk to our representative,press 0
Sorry all our representatives are busy now.
I waited for 15 minutes and listened patiently to the Globe jingle music.
Finally a live voice:
My name is…. How can I help you?
Me:My two-year locked-in plan with Globe ends on January 14,I like to change it to a P 299 plan.
Assistant: Can I know some personal details first.
What’s your home address?
Me: I live in……..
What’s your birth date?
Me: June……..
What your mother’s maiden name ?
Me: Juanita B……
What’s your middle initial ?:
Meidn’t I just give you my mother’s maiden name???
Ah,Ok.Sorry,I can’t verify your contract date now.System problem.Please call again.

5) I called again after two hours ,hoping that the Globe data base system was already ok
Computer voice:
Good afternoon welcome to Talk To Globe hotline:
Press 1 for English Instructions
Press 2: For Rewards, Billing, Roaming or Account Related Assistance
Press 1: For Mobile, Mobile Browsing or Tattoo
Press:2 For Postpaid
Press O:To Talk To A Customer Assistance Representative
Sorry All our Agents are busy.You can use our live chat at www.globe.com
Should you want to wait to talk to our representative,press 0
Sorry all our representatives are busy now.
I waited again for 20 minutes and listened patiently to the Globe jingle music.
Finally a live voice:
My name is…. How can I help you?
Me:My two-year locked-in plan with Globe ends on January 14,I like to change it to a P 299 plan.
Assistant:Sorry, please call 5 days before the contract ends.
Me:Ok I will call on January 10.Thank you

6) I called Globe on January 10, 2011, 5 days before the expiration of my current locked-in contract,per the suggestion of the customer service representative:
Computer voice:
Good afternoon welcome to Talk To Globe hotline:
Press 1 for English Instructions
Press 2: For Rewards, Billing, Roaming or Account Related Assistance
Press 1: For Mobile, Mobile Browsing or Tattoo
Press:2 For Postpaid
Press O:To Talk To A Customer Assistance Representative
Sorry All our Agents are busy.You can use our live chat at www.globe.com
Should you want to wait to talk to our representative,press 0
Sorry all our representatives are busy now.
I waited for 20 minutes and listened patiently to the Globe jingle music.
Finally a live voice:
My name is…. How can I help you?
Me:My two-year locked-in plan with Globe ends on January 14,I like to change it to a P 299 plan.
Assistant: Can I know some personal details first.
What’s your home address?
Me: I live in……..
What’s your birthdate?
Me: June……..
What your mother’s maiden name ?
Me: Juanita B……
What is your requested change of plan?
Me: Fully loaded P299 plan.
What freebies? Options A,B or C?
Me: What are those options?
She explained in detail the three freebies options.
Me:Plan A, extra SMS.
Sir,you need to call on the day itself,January 14.
Me:I was told to call 5 days before! Anyway, I will call on January 14.Thanks.

7) I called on January 14:
Computer voice:
Good afternoon welcome to Talk To Globe hotline:
Press 1 for English Instructions
Press 2: For Rewards, Billing, Roaming or Account Related Assistance
Press 1: For Mobile, Mobile Browsing or Tattoo
Press:2 For Postpaid
Press O:To Talk To A Customer Assistance Representative
Sorry All our Agents are busy.You can use our live chat at www.globe.com
Should you want to wait to talk to our representative,press 0
Sorry all our representatives are busy now.
I waited for 15 minutes and listened patiently to the Globe jingle music.
Finally a live voice:
My name is…. How can I help you?
Me:My two-year locked-in plan with Globe ends on January 14,I like to change it to a P 299 plan.
Assistant: Can I know some personal details first.
What’s your home address?
Me: I live in……..
What’s your birthdate?
Me: June……..
What your mother’s maiden name ?
Me: Juanita B……
What is your requested change of plan?
Me: Fully loaded P299 plan.
What freebies? Options A,B or C?
Me: What are those options?
She explained in detail the three freebies options.
Me:Plan A, extra SMS.
Sir,please wait while i check your contract.
After 5 minutes,the lovely voice said:
“Sir,I just checked your contract, it ends on January 15,not January 14.”
Me: Whatever.Just change the plan on January 15 then.
The lovely voice said:Sir,it’s done.This is the confirmation number:FLP11010001856.”
I asked, “what’s your name?”
“Nicole” sir. Pls call tomorrow to confirm implementation.
Me:Why should I call again?
Nicole: to confirm.
Me:Whatever.
I got a text message from Globe on the evening of January 14:
Sir, this is — from Globe .The requested change of plan cannot be implemented on January 15 . Per our records, the contract expires on January 16.
9) I reported this crazy mix-up to a Globe manager.
10) I then got a Globe text: Per instruction of Mr ._______ ,we will implement the change of plan on January 15, 2011 .
11) On January 15, I got another GLOBE text: “We will charge you on a pro-rated basis for advancing the date of the change of plan from January 16 to January 15.”

WHATEVER! I give up on GLOBE!
JAZA:what’s happening to Globe?
“For every written consumer complaint, there are nine other silent but angry consumers who just don’t bother to air the same type of complaint!”

 

[jake1985]

ok naman sakin stable na stable

saan naman po location mo?

 

[m1clau]

di nga magkonect sa phone, pero ok naman sa laptop ko..

 

[akosikiko99]

aba! aba! aba! nationwide na?

sana naman kaya sila down ay para ayusin na ang connections.

let's all hope for the better.

 

[r4lph]

dito din sa bulacan ayaw T_T

 

[tetran]

dito din bacolod area

 

[akosikiko99]

dito din sa bulacan ayaw T_T

bulacan din ako bro!! 4 days na akong walang connection

 

[bonekiller88]

saan naman po location mo?

batangas area here..!

 

[nurzhana21]

Temporary Network problem. .