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SIMPLE but USEFUL tips on how to Ace Job Interviews [revised]

Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Customer Service

Key to success in a call center position are your customer service skills and orientation.



"Describe a situation when you had to deal with demands from an unreasonable customer."

"Tell me about a time when you went the extra mile for a customer."

"Describe a situation when you had to calm down a very angry customer."



Answer Guidelines : Show how you proactively develop the relationship with the customer, make the extra effort to listen and understand the customer and give high priority to meting the customer's needs. Describe your ability to handle negative customers in the call or contact center
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Problem-solving and Judgment

An essential call center consultant competency for dealing successfully with customers in the call center.

"Describe a tough problem you recently had to sort out for a customer."

"Give me an example of a decision you had to make quickly while dealing with a customer recently."

"What steps did you take when you found out that a problem was a result of inefficient service by your company or colleagues?"


Answer Guidelines : Discuss your ability to take an appropriate course of action after considering all the relevant facts. How you are willing to analyze and resolve issues promptly, use your troubleshooting skills and follow a logical path to a positive outcome.
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Learning Skills

Call center positions often require the successful candidate to undergo both product and technical training. In the call center interview you will be asked questions that explore your ability to learn and apply new information quickly and willingly. Call center technology is constantly changing.

"Tell me about a time you were able to learn something complex in a short time period."

"Describe the last time that you volunteered to gain new knowledge at work or in your own time, without being asked to."
"How have you gone about getting answers to questions you have about your work?"


Answer Guidelines : Detail how you are able to learn and apply new job-related information in a timely manner. Describe your activities towards self-development and ongoing learning.
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Stress tolerance

A call center is usually a very pressurized environment to work in, your ability to deal with stress is core to your success.

"Describe a situation when a customer really upset you but you had to remain composed."

"Tell me about a stressful interaction you had with a team member, how did you handle it?"

"How have you handled conflicting demands in the past?"


Answer Guidelines : Describe your ability to maintain work performance under pressure or provocation. Detail how you reduce your stress levels and what coping techniques you have developed. Give examples of how you have dealt appropriately with demanding tasks, customers and colleagues.
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Persuasiveness


A call center interview will explore the candidate's ability to persuade and influence customers.

"Describe a situation when you had to change your approach because your first attempts to persuade a customer failed."

"Tell me about your approach when calling a brand new prospect."

"How have you managed to overcome a customer's objections in a recent call?"


Answer guidelines: Show how you are able to select the right approach according to the situation, determine customer needs and convince them of the benefits of your product or service. Describe how you overcome objectives to gain commitment from customers. Highlight your successes.
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

pamarka nito..nice info :D
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Salamat po dito TS.
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Salamat. Nice tips to prepare for an interview:)
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

..thank tou d2 ts.. makaktulong to. marka.! ◕‿-

:salute:
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

no prob! :)
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

tnx d2,,kelangan ko 'to ngaun.. :salute:
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

this will be a very big help for me that always failed in the interview..:thumbsup:
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

this will be a very big help for me that always failed in the interview..:thumbsup:

np bro! just keep trying and be confident. note that the posts here are just guidelines. best practice is to speak infront of a mirror and observe yourself as you speak. ^^,
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Resume Resume Resume!!! :)


Don't lie on your resume. It's not a novel. Mention skills you're capable of. Say "learning such and such" for everything else.

Be relevant. Don't list your parents' names and birthdays or your dog's breed.

Customize your resume. You may qualify to work in various industries. Tailor your resume accordingly for each.

Follow standard format. There are a variety of resume formats and you can probably follow any of them. New grads should emphasize education and grades first.

Make it easy to read. Even while following standard format, there are a number of ways you can make your resume easy to read including using bullet points or tables.

Be brief. One page for a a recent college graduate is sufficient.

Use the right terminology. Do use industry terms but don't be too academic with lingo.

Promote yourself. Your resume has to sell you. Write it using action words but without bragging. Be factual, with concrete details.

Have references ready. Have two or three references printed on a separate sheet of paper and only provide them when asked for. Professors that know you well might be ideal candidates.

Indicate your interests. Depth of character is something interviewers look for.

Stick to the file format. If a company asks for your resume in a specific format and/or provided by a particular method of delivery, then comply.

Use a cover letter. These are specific to the job and company that you are applying to, so use a different one for each application. They should summarize in a few paragraphs your objective, strengths, and relevant interests.

Proofread. Don't waste your entire effort by sending out resumes and cover letters only to find that it appears a monkey wrote them. Use a spell checker and grammar checker.

Print quality. Use quality white or light tan paper for printed resumes and cover letters. Don't use gimmicks like colored or scented paper. Stapling is not recommended, but at least keep your cover letter separate.
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

Pre-Interview

On the day of your interview, prep yourself.

Be prepared. Know where you're supposed to go. Check their Web site, and call in if you have to.

Know why. You'll likely be asked why you want to work there: it's small, it's big, cool research, cool job, highly recommended, whatever.

Arrive early. But not too early. Five to 10 minutes early is okay. If you're earlier, wait somewhere else first.

Be friendly. Greet the receptionist and anyone that talks to you before the interview. Thank them for any assistance.

Don't smoke. At least not on the premises. You don't want to smell of smoke.

Use the restroom beforehand. Better safe than having to go during the interview. Comb your hair, ditch your chewing gum, etc.

Learn your interviewer's name. If he/she has an unusual name, ask the receptionist for the proper pronunciation.

Turn off your cell phone. And take out any Bluetooth earpiece you might be wearing.

:thumbsup::thumbsup::thumbsup:
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

The Interview

A lot of what gains you points in an interview is your behavior. They already have your resume. They want to know about you.

Interview Opener

Wait for the handshake. The rules of a handshake have changed as more women have entered the workforce. Normally, two men should shake firmly. Beyond that, you'll have to use your judgement. Don't crush a person's hand. Practice with male and female friends.

Keep standing. Don't sit until you are directed to. There may be other people participating in the interview and it's best to show that you are "open to direction."

Make a good first impression and maintain it. Mirroring is a powerful technique if used subtly, no matter the interviewer's mood.

==============================================

Interview Dos

Maintain eye contact. Look the interviewer in the eye without staring. Not doing so is often perceived as shiftiness not shyness.

Be succinct. Don't be a Chatty Cathy; don't tell your life story. Give a bit of detail instead of just "yes" and "no".

Nod your head. But don't over do it. It shows you are attentive and amenable to being managed. Women are more likely to nod than men, so men should practice more.

Ask for clarification. You may be attentive, but if you don't understand something, politely ask for clarification.

Ask questions. Ask about the culture at the company and any general questions that an interviewer has not mentioned yet.

Be flexible. Even dream jobs have uninteresting tasks that must get done. Don't wrinkle your nose at a list of tasks. And say you're willing to learn if you don't know how to do something.

Ask about your role. You could be interviewed for multiple positions, despite what the job description you applied to indicated. Ask what positions you're being considered for.

Ask about your team. Ask how many people you'd be working with and what they do. Ask if there's anyone internally that is applying for the job.

Ask about the last person. Ask why the last person left the position, or if it's a new one. If the interviewer hesitates, back off. If they answer anyway, they'll probably respect you for asking.

Ask about future opportunities. Is there room for growth? Asking shows that you're career-minded, and that you might stay long-term.

==============================================

Interview Don'ts

Don't ask about salary benefits first. Let the interviewer bring it up. Typically, this is discussed towards the end, and usually if they're interested in you.

Don't fidget. It's often perceived as a sign of untrustworthiness.

Don't mumble. Speak clearly and enunciate your words. This should be part of your pre-interview practice with friends.

Don't be intimidated. Be confident without being arrogant.

Don't lie in the interview. A skilled interviewer can "read" an applicant.

Don't show off or overact. Just be yourself, but don't be overly effusive.

Don't hit on your interviewer. Seriously, you're in an interview, not a nightclub.

Don't complain about someone. Be positive.

Don't seem needy. Sure, you need a job, but if you act like it, you probably won't get it.

=============================================

Additional Advice

Remember what it's about. Think "what's in it for them", not just "what's in it for me". Both parties have to benefit.

Be prepared to be tested. You might be asked to prove, say, your computer programming skills with a small quiz on basic principles of coding. Interviews for other industries might include similar testing.

:excited::yipee::thumbsup::salute::dance::clap:
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

nice thread, useful and infomative. after ng graduation ko this will surely help me ;) thanks-di ko nakakalimutang gawin yan :)
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

nice thread, useful and infomative. after ng graduation ko this will surely help me ;) thanks-di ko nakakalimutang gawin yan :)

no problem! :)
 
Re: SIMPLE but USEFUL tips on how to Answer Job Interviews

nice info...

now anyone can be hired

thanks
 
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