How to get a job in Call Center? [questions, opinions & experiences are wel

[alon007]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

sinu mga taga PCCW dito?

 

[nongnong18]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

to this thread TS.

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

Sino mga taga Sutherland Taguig?

 

[janz12]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

Who among you here had an experience applying in DBP. Please give me some tips.. Thanks in Advance

 

[LeeYael28]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

I'll be forever grateful for this thread. Dahil dito na hire ako sa TP Fairview, kahit newbie pa lang ako. Take note technical support pa ang account.haha

At ngayon after more than a month of taking in calls, training for Level 2 tech na. Hehe Hard work pays! Di ka man ganun kagaling basta makita nila ung eagerness mo at mahal mo ung job mo.

Ang baba ng self-confidence ko nung start, pero you have to believe in yourself to stay in the industry. naks. Go, go go. Fight,fight,fight! lang

 

[nytcreeper]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

have tips for you guys
#1 Practice English first before looking for a company
>Read english newspaper aloud, this will help you familiarized with english, you will notice your errors like pronunciations.
>While reading, check the words you are not sure how to pronounce, check google for the right pronunciation, better do research the english pronunciations, like Shua sounds, short A and others, T vs TH, B vs V, P vs F, Long E vs short I.
#2 Practice your sentence constructions, First rule, make it simple and dont use complicated words
>follow this guide
Topic
Why (Examples)
Explanations
Closing
example question and answer,
Q: Tell me about your hobby? (kahit walang follow up na why i follow mo yung guide na nasa taas)
A: I play online games during my free time (this is your topic)
Its fun and keeps me from getting bored (why: fun and blah blah)
Its fun because i really like to play, specially when online since I interact with other players which is real and not AI, it keeps me from boredom because i never notice the time which is I am really enjoying what I play. (explantion based on your examples)
Thats how I spend my freetime, playing online games. (closing, it denotes that you are finished)
#3 Red flags, kapag tinanong ka about future plans, dapat eh ok sa company yung plans mo, like di ka aalis agad, if my plan ka mag aral dapat eh sasabihin mo bka related sa work yung course mo, or sabihin di ka mag aaral, kung graduate ka ng nursing, dont tell them na may plan kang mag abroad
#4 during the interview, watch out for your verb tenses, there is a saying, what happened in the past, remain in the past, so dapat if your telling a story, eh i past tense mo, gets mo?
example error, when i was a kid, i play a lot. gets?
#5 self confidence is a must, kung hindi ka confident after mo mag basa ng dyaryo at pag papractice mo, mag practice ka ulit para maging confident ka,
Tandaan, hindi goal ng recruitment na mag reject ng applicant, gusto nilang mag hire, unang una, they have qouta, pangalawa, they dont want to wast their time, at pangatlo, they dont want to make people sad.

I hope this will help a little, PM me if mag aaply kayo sa convergys

 

[vernalynmuerong]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

i tried to apply call centers,imagine 2 companies rejected me. yeah,they really need agent with good communications skills and with confidence also. Can anyone answer this question ''why u didn't apply for a job related to ur course?'' god,natameme aq nung tinanung aq nyan..bkt nga b?dahil malaki ang sahod sa call center hehe

 

[Kei Takeshima]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

hi symbianizers.. i want to help those who want to work in a BPO company.. i saw one thread about this issue last monday so i decided to make a thread as a starting point for you guys.. i dont know if there is an existing thread same as this, however i still hope that this could help you a lot..

for those who are questioning the hiring process of BPO companies.. guys, don't be mad at them because they are just doing their job as an HR employees.. it's also difficult on their part encountering applicants who almost cried in front of them asking to be hired.. you know what i mean right? I was also declined by a company before and I was told that I have to improve my GRAMMAR, PRONUNCIATION, ENUNCIATION, LANGUAGE, etc.. and then when I tried again I got the JOB OFFER.. see.. I know it hurts to accept their feedback however don't take it personally instead take it as a challenge and opportunities.. be optimist because you know your abilities and worth.. so don't lose hope.. the JOB OFFER is waiting for your SIGNATURE..

so here are my tips to all of you..

let's go through the step by step process of application.. (pls take note that this is not the actual process of all BPO companies, i just based it on my experience..)

**first is during INTERVIEW.. most of the BPO company has two sets of interview.. first is the initial and the last will be the final interview.. so as you hand your resume to the HR personnel they will ask you some basic questions like: are you a college grad? are you willing to work in graveyard shifts? do you have any call center experience? and so on.. most of these questions are answerable by yes or no, so once you are qualified they will endorse you to the initial interviewer.. during the initial interview, they will ask you some basic questions which are indicated on your resume.. i'll give you the most common topics that will be ask on this stage..

-- personal info
-- educational background
-- work experience
-- your abilities, skills, strength, weaknesses..
-- you're idea about their company and about the work..

be careful in answering their questions because honestly they are not just checking you're background but most importantly is you're English communication skills.. actually they are not looking for an agent who is fluent in English but someone who can communicate in English well.. they will check on you're GRAMMAR, LANGUAGE and PRONUNCIATION.. and this is the worst part of it.. why? because aside from the nervousness that you feel, you are getting confuse because they are writing something on your resume.. admit it guys that this can add up to the nervousness, right? because it seems like everything that you said are wrong and that they are taking note of it.. which is actually correct.. and at the end of the interview, they will tell you the bad news that you can come back after 3 months and you have to improve this and that.. haaaaayyy.. it was so tiring.. imagine after you wait for your turn and wait again for the result they will just reject you! Well, you can't blame them anyways nor curse their company.. (that's bad, huh!)

so for this.. you can try to research about American Accent Training by Ann Cook.. i cant share the website because there's a lot of site for this topic.. it is actually a book to learn the American accent as the title implies.. but I'm not telling you to have an American accent.. it's just to serve as a reference so that you will know how to pronounce the English words correctly.. download the PDF file of the whole book, you can find a site in which you can download it for free.. it has CDs also, so you can download the 5 CD included on it and its actually Ann Cook who is narrating the details of her book.. it's a fun learning guys.. believe me.. you will learn a lot of things about ENGLISH.. believe me! i actually have it on my phone.. hehe!

**so now let's proceed on the examination.. the exams are more likely about English grammar like the tenses, sentence construction, synonyms.. those simple things that i know you can pass.. they will also include some computer related questions especially for those who are applying for TSR.. after you pass it they will allow you to take their typing exam and sometimes listening exams too.. for typing, you just have to hit their minimum requirement which is 25wpm or sometimes it's 30wpm.. for listening you have to use your ears and listen carefully to the audio that they will play.. for this you have to take note of the important details and information like the name of the customer, e-mail add, phone number, account number and then of course the concern of the caller..

**next step is the final interview.. eeeehhhh.. hehe! don't be afraid because the interviewer basically will ask you same thing again.. basic questions.. but they will also ask you some behavioral questions in which they will ask you to state a scenario based on your experience.. and the worst thing is if they will ask you some unrelated questions like how can you describe a color VIOLET to a blind person.. (duh?! what's the connection?! good luck!)

-- for basic questions.. just be spontaneous, confident and honest to your answers.. you can create a script for those questions if you want to but make sure that it will not sound scripted ok! coz the interviewer can detect if it is a can-made answers.. I'll just inform you that the people who are conducting final interview are the managers and sometimes the clients.. hoooohh.. so exert a lot of effort guys coz this might be the last step of your application..

-- for behavioral questions follow the STAR.. S for the situation, so start answering the question by stating the situation.. same with S is the letter T for task, which is another description of the scenario.. then followed by A for action.. this is where you have to explain the things that you did to solve the problem.. and lastly is the R for result which is the result of your actions.. remember guys to create a positive outcome to those scenarios.. you can be creative on this part and gave a scenario that never really happened to you.. hehe! it will work for as long as you'll make it believable and convincing to the part of the interviewer..

-- unrelated questions.. these are just tricky questions that they might ask you.. it's more on getting your idea about it.. probably they are testing your mind on how fast you can answer these and how creative and smart you are in answering these questions.. honestly, there are correct answers to some of these questions.. to find it out.. well just research for it or ask your friends if they know the answers.. I'll give you one example:

Q : How will you convince Ronnie Rickets to buy your pirated CD?

A : Tell him that you will inform him about the hide-outs of the producers of the pirated CDs if he will buy to you.. (hehe!)


**it's a good thing if the last stage is the final interview but for some BPO they still have phone simulation or mocked calls as the last step.. here, they will test your skills in handling calls.. they will give you a scenario and you will act as an agent.. isn't it exciting?!? of course it's not.. because this is the nerve-wracking part of the application.. it's fine if its just an HR employee but to some company it could be the account supervisor, manager or the clients.. geessshhhh.. my advise on this stage.. just relax yourself first if you can.. study the scenario and the tools that you will use.. probe questions to the acting customer.. smile.. speak clearly.. and try to solve the concern of the customer (as much as possible)..

...then last step will be the JOB OFFER.. at last, after the long wait.. so before getting into the company, prepare yourself first.. make sure you ate breakfast.. try to dress up but not too formal you can actually wear jeans.. anyways it's not a requirement after all but its an additional factor.. just be neat and that's it! speak clearly during the interview.. enunciate and pronounce English words properly.. and be confident! another advise is try to modulate your voice.. try to call a friend and then ask them about the quality of your voice over the phone or you can record your voice and then play it.. play around your voice until you get the right tone of it.. bring some money because the application will take within a day and the worst is it might end until 2am.. so please be prepare..

so for now.. check the website below and then practice... practice and practice speaking in English for you to get use to it.. i pray that I was able to help you.. and if you have some questions just feel free to ask.. and my apology for my wrong grammar in some part of this thread.. hehe! I'm not perfect guys.. i just want to use this language since this is the foundation of this job.. so try to response in English at the same time.. thanks for visiting my thread.. and good luck to your job application..


American Accent Training by Anne Cook
CD #1
CD #2
CD #3
CD #4
CD #5

http://www.best-job-interview.com/behavioral-interview.html


dictionary -- http://www.merriam-webster.com/

English grammar -- http://www.englishpage.com/

speed typing test -- http://www.typeonline.co.uk/

video tutorials -- https://www.youtube.com/user/EnglishMeeting/videos?view=0

kudos for you!!
san kang company ngayon? pwede ka ng mag HR ng lagay mo. hehe

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

Kamusta mga call center agent pips??

i tried to apply call centers,imagine 2 companies rejected me. yeah,they really need agent with good communications skills and with confidence also. Can anyone answer this question ''why u didn't apply for a job related to ur course?'' god,natameme aq nung tinanung aq nyan..bkt nga b?dahil malaki ang sahod sa call center hehe

Tsong dami ka pwede sabihin sa tanong na ito.. Kung gusto sabhin yung totoo, there are lot of opportunities in BPO, high salary, etc. pero dapat confident ka para majustifiy mo.. Kung gusto mo naman mang bola, My parents just asked me to take up that course, blah blah blah,.. hehe

 

[<<esmh!e_09>>]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

im going to apply in a call center ano kaya tamang sagot sa tanong na ito:

What can you bring to the company that would contribute to it's betterment?

(1) Of course, it will be my skills and attitude. Once you hired me, I will give my best to perform my duties as an agent and employee. I will be a good example to my colleagues and I will make sure to give you good numbers when it comes to my performance of being an agent. With this, I believe that it can contribute to the company's improvement and hopefully it might bring new business in the future.

(2) I don't have any experience yet in this industry, however I am very willing to learn everything about this job and to share what I've learn to the newbies later on. For now, I will use the experiences that I've had from being a student. And since, I am well trained for being a good leader then I can be a good example to the others. What I can assure you for now, is that I will do my best for the growth of the company.

-- I gave you two sample answers.. Hopefully you'll be able to get an idea on how to answer that question..

i tried to apply call centers,imagine 2 companies rejected me. yeah,they really need agent with good communications skills and with confidence also. Can anyone answer this question ''why u didn't apply for a job related to ur course?'' god,natameme aq nung tinanung aq nyan..bkt nga b?dahil malaki ang sahod sa call center hehe

-- If I may ask, what course did you took in college? I'm just curious..

Anyway, I'll answer the question.. It is because of the difference in the salary rate. Considering the economy today, most of us are looking for a good compensation to get a good life. I believe that this is a good decision. And I think that I will be able to apply some of the things that I've learned from college in this job. Because I will make sure that nothing of these will go to waste.

..Applying for a job is really a great challenge. And the most critical part of the process is the interview session. But if you are 100% prepare for this, then you will get the job with no doubt. Making up stories can be a lie but it helps a lot for most of the applicants including me. Just make sure that you will be able to deliver a good story out of those lies. It's a good trick that I can share to you since it works for me.

kudos for you!!
san kang company ngayon? pwede ka ng mag HR ng lagay mo. hehe

-- Thank you.. But I don't want to be in HR department because I hate most of them.. haha! I'm working at EXL right now for more than a year now.. The company is just fine although they have some strict policies..

..Thank you everyone for dropping by on this thread. Please continue sharing your opinions, ideas, questions and experiences.

 

[Kei Takeshima]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

have tips for you guys......

I hope this will help a little, PM me if mag aaply kayo sa convergys

sang site ka? CVG up science ako

 

[Kei Takeshima]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

i tried to apply call centers,imagine 2 companies rejected me. yeah,they really need agent with good communications skills and with confidence also. Can anyone answer this question ''why u didn't apply for a job related to ur course?'' god,natameme aq nung tinanung aq nyan..bkt nga b?dahil malaki ang sahod sa call center hehe

madali lang yan pag familiar ka kung pano nag rrun ang BPO industry.
kahit anong course mo maggamit mo pag nasa BPO ka.
technical course for tech accts
nursing for health care accts
acct - mga billing/financial accts
as in kahit ano. kasi basically, kaylangan mo lang ng skills para maka pag trabaho sa kahit anong field. di naman kaylangan specific.
"i believe i have enough skills to perform well in this job even though it is not something very related to my field of study."
alam ko negative dapat ang sagot sa tnong nya. but you have to divert the answer into something postive

saka ako naka 2 company ako bago natanggap. how? hehe kasi sobrang familiar nako sa questions. ayun. natry ko stream and teletech, . lahat, then na hire ako sa nco. so think positve, at least sa next apply mo, may idea ka na sa ittanong nila hehe

 

[charlesgresula]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

any tips for TECH SUPPORT AGENTS? Newbie eh

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

any tips for TECH SUPPORT AGENTS? Newbie eh

Advantage kapag medyo techie ka.. Tech Support ako.. Ayoko talaga ng CSR, hehe

 

[rlando6969]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

Kailangan din maboka ka sa work na ito.


_________________________________

learn delicious recipes

http://budgetfriendly-recipes.blogspot.com

 

[ilocin26]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

Kailangan din maboka ka sa work na ito.


_________________________________
]

Depende.. Kung sales or outbound ka, need talaga yun

 

[SerKris]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

Padaan lang.

Anyone here interested in getting into Sykes?

My Account is open right now for Technical Support Representative ( Laptop Account ) Sykes Shaw Blvd.

Process: Final Interview Agad sa Account Manager then if you pass Job Offer agad. Hindi ka na dadaan sa recruitment hub para mag Initial Interview or Exam. Diretso ka mismo sa account floor ng sykes for Manager Interview.

Requirements:

Basic Troubleshooting for Hardware and Software (Laptop)
Good Communication Skills if no CC experience.
College Level

Just msg me if your interested. 7 Slots Remaining. Training will start in August 05

 

[vernalynmuerong]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

-- If I may ask, what course did you took in college? I'm just curious..

hi..i took BS I.t.

 

[vernalynmuerong]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

curious lang ako..can u define inbound,outbound,csr,tsr,bpo and other call center terms?wat r there task?

 

[ferdinandrama]

Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h

pa marka ..