mga ka-SB na bumibili sa cdrking rob place manila branch..... check this out!!!
(a letter from unsatisfied and very dissappointed customer)
Hi,
I just want to inform you of the bad way I was treated by your staff at CDR King Robinsons Ermita Branch. I went there yesterday (July 14) after the rain has subsided and we still don't have electricity in our area. I badly need a Crank Dynamo flashlight since all of our cellphones are nearly battery empty.
I saw that your store are close but I saw some people coming out of the store and some inside so I tried asking if they can consider selling me 3 pcs of the said flashlight. One male sales attendant in blue uniform told me he's going to ask somebody inside if they can sell me. I waited for too long outside for him to come back but he did not so I decided to peek from the half-open roll-up door, only to find the guy just chatting with the other girls inside. It was really rude of him to keep me waiting while he just chats with the other sales attendants.
So, while crouch on my feet, since the door is half-open, i converse with your sales attendants practically begging them to sell me the precious flashlight but they turned me down said there was no light and they need that to check if they still have the inventory. I offered them to use the flashlight I have in my nearly empty cellphone but one of them rudely said "may flashlight din kami". So I thought if light was the only thing keeping them from selling me then why don't they use the flashlight they say they have to check if they have inventory.
I told them I will be buying 3 pcs, I thought that could appeal to them since I'm not just buying one product for them to exert effort on me. But one of them said (the one who's not in uniform and appear to be the supervisor) they only have 1 left and they already used it. Hmm! That wonders me, because first they told me they need light to check the inventory then they told me they just have one left which they already used. They are very DISHONEST!!
I still tried to convince them to sell me, but the supervisor, I supposed, said in high tone "Hindi nga ho pwede close kami ayan o nakalagay na nga sa labas". Then she told the other girl to close the door. That really shocked me because I am still crouched at the door. Had the girl followed her order I would have been slammed.
Disappointed I just went up on my feet and left your store.
I want to ask you, how do you train your sales attendants especially the supervisors/managers/oic of the store to handle customers like me in a situation like that? I only want to purchase your product, why do they have to treat me rudely??
I also handle sales attendants in my previous jobs and never did I train them to treat our customers the way your sales attendants have treated me. I would have just brushed this thing aside and go on with my life but I want you to know that your product is not a luxury product one purchase just to enjoy. You have products that is a necessity during times of calamity and long power interruption. You have brilliant products and I cannot count how many CDR King brands have we purchased in the last 3 months and I'm telling you it's a lot. I even recommended your products to my friends because it really helped us a lot.
But because of this incident I might tell my friends NOT TO BUY from that branch because of your staff's bad behavior. I'm not asking for anything. I'm just asking you to retrain your staff and STRESS with them the IMPORTANCE of EXCELLENT CUSTOMER SERVICE!!
Thank you!
(a letter from unsatisfied and very dissappointed customer)
Hi,
I just want to inform you of the bad way I was treated by your staff at CDR King Robinsons Ermita Branch. I went there yesterday (July 14) after the rain has subsided and we still don't have electricity in our area. I badly need a Crank Dynamo flashlight since all of our cellphones are nearly battery empty.
I saw that your store are close but I saw some people coming out of the store and some inside so I tried asking if they can consider selling me 3 pcs of the said flashlight. One male sales attendant in blue uniform told me he's going to ask somebody inside if they can sell me. I waited for too long outside for him to come back but he did not so I decided to peek from the half-open roll-up door, only to find the guy just chatting with the other girls inside. It was really rude of him to keep me waiting while he just chats with the other sales attendants.
So, while crouch on my feet, since the door is half-open, i converse with your sales attendants practically begging them to sell me the precious flashlight but they turned me down said there was no light and they need that to check if they still have the inventory. I offered them to use the flashlight I have in my nearly empty cellphone but one of them rudely said "may flashlight din kami". So I thought if light was the only thing keeping them from selling me then why don't they use the flashlight they say they have to check if they have inventory.
I told them I will be buying 3 pcs, I thought that could appeal to them since I'm not just buying one product for them to exert effort on me. But one of them said (the one who's not in uniform and appear to be the supervisor) they only have 1 left and they already used it. Hmm! That wonders me, because first they told me they need light to check the inventory then they told me they just have one left which they already used. They are very DISHONEST!!
I still tried to convince them to sell me, but the supervisor, I supposed, said in high tone "Hindi nga ho pwede close kami ayan o nakalagay na nga sa labas". Then she told the other girl to close the door. That really shocked me because I am still crouched at the door. Had the girl followed her order I would have been slammed.
Disappointed I just went up on my feet and left your store.
I want to ask you, how do you train your sales attendants especially the supervisors/managers/oic of the store to handle customers like me in a situation like that? I only want to purchase your product, why do they have to treat me rudely??
I also handle sales attendants in my previous jobs and never did I train them to treat our customers the way your sales attendants have treated me. I would have just brushed this thing aside and go on with my life but I want you to know that your product is not a luxury product one purchase just to enjoy. You have products that is a necessity during times of calamity and long power interruption. You have brilliant products and I cannot count how many CDR King brands have we purchased in the last 3 months and I'm telling you it's a lot. I even recommended your products to my friends because it really helped us a lot.
But because of this incident I might tell my friends NOT TO BUY from that branch because of your staff's bad behavior. I'm not asking for anything. I'm just asking you to retrain your staff and STRESS with them the IMPORTANCE of EXCELLENT CUSTOMER SERVICE!!
Thank you!
tapos bigay nyu full name
