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Good day mga boss!
Benchmark lang. 2 weeks na nagru-run ang outbound dialling system namin using vicidial system. And so far satisfied ako sa performance na binibigay niya. Currently may mga modifications ako na gustong gawin and please help me again mga boss.
1. Closer type campaign. Meron kasi kaming front-closer type na agent. As of now nakaset-up lang si vicidial na magdial through sa mga fronter type agent. Then after sana mag ok si customer, maset-up sana yung quick transfer button or masend sa available na closer namin na local din. Binasa ko yung manual and as of now naguguluhan ako sa Inbound group/DID etc. Sana mai-send sa closer group from fronter type agents yung calls.
For example may 2 closer kami and 12 fronter type agents. After nag-ok si customer mase-send yung calls sa closer na available.
2. Next is g711 codec kasi yung gamit ngayon. Mas okay ba kung g729 and/or g723 codec ung gamitin? And nagtry ako maglagay ng codec but unfortunately hindi siya nag load. As of now, we have 12 agents and 50 mbps but sometimes yung call nagpuputol-putol.
Here is the vicidial version:
VERSION: 2.14-676a
BUILD: 180530-0017
3. Lastly, minsan naghahang yung eyebeam/x-lite sa pc kapag nakaconnect si vicidial. Normal lang ba yun?
Thanks po!
1. Closer type campaign. Meron kasi kaming front-closer type na agent. As of now nakaset-up lang si vicidial na magdial through sa mga fronter type agent. Then after sana mag ok si customer, maset-up sana yung quick transfer button or masend sa available na closer namin na local din. Binasa ko yung manual and as of now naguguluhan ako sa Inbound group/DID etc. Sana mai-send sa closer group from fronter type agents yung calls.
Agent to agent transfer you want to achieve on this setup? you have to create AGENTDIRECT Ingroup and these agents should select this group upon logging into campaign. The agents that are currently join the group will be existing on the list and able to navigate easily upon perform local call transfer.
2. Next is g711 codec kasi yung gamit ngayon. Mas okay ba kung g729 and/or g723 codec ung gamitin? And nagtry ako maglagay ng codec but unfortunately hindi siya nag load. As of now, we have 12 agents and 50 mbps but sometimes yung call nagpuputol-putol.
g729 codec mostly been used if you want to reduce bandwidth consumption over your voice calls. Articles available online to load g729 modules in asterisk are working. You have to match it with you asterisk version and server hardware specs you currently using.
3. Lastly, minsan naghahang yung eyebeam/x-lite sa pc kapag nakaconnect si vicidial. Normal lang ba yun?
Hmmm actually it's not. If that's an Hosted Server or in-house server please do consider to check the connectivity between server and end-user device. If that is Hosted outside, conduct MTR from end-user device going to public IP of hosted server as well as do reverse MTR too. If that's within in-house, you can try it also to check if there are packet losses around your local network. Check all the interface real-time statistics attached from end-user going to your server.
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