Re: want to work in a BPO company???
@PadrePio - i really laughed on that., hehe!, coz i remember some of my funniest moments too.,
thanks for sharing..
i'll just share one but this is from one of my wave mates., he/she/it is a former ofw in dubai for 6yrs., as expected he's accent is really thick and he's not also good in computers., he's typing using 'pindot system' coz he's kinda old., (but he is a chemical engineer and he is still good in math) hehe!, and the story is like this., he was explaining the bill to the customer..
AGENT: yes mam, you're billing cycle is from september 19 to october 18 blah blah
..apparently the customer was not able to understand him., and after 5mins i guess..
A: ok let me repeat it again ok! (super redundant with a sudden increase of tone) let me speak first ok?! You're billing cycle starts from september 19 'hanggang' october 18 ok?!, 'tapos' we are generating the bill on september 20 and your current charges are this and that....ok?!
..this incident happened last week and we were all laughing at him coz he didn't realize that he used tagalog words in explaining the bill., haha!, sitting beside him is a great pleasure coz you'll be able to enjoy taking calls and listening to him at the same time., he's even saying 'oh my God' to the customer., hahahaha!
@failure - why did i choose to be an agent., first is because of a higher salary., earning 7K - 10K within 2 weeks is really worth it., even though the job is super stressful., second is because i enjoy it., honestly!, coz you'll learn lot of things about the account, the system, tools., from your customers.. all are new things., you'll gain experience.., team buildings.., lot of stuff to enjoy., and there's always new things everyday..
@mhapz - thanks for the compliment., i'll agree to the point that tsr takes the full control on most of the call., that is one of the challenges of a csr especially in dealing with an irate caller.., however sometimes it's difficult to explain technical things and terms., coz you're not allowed to mention jargons and you have to explain the process in a very simple way., it's a bit irritating though., haha!, i wanted to try being a tsr too but not this time coz im still fond of being a csr even though all of my colleagues are forcing me for that., well about the accounts.., hmmm., i think most are gadgets and internet connection coz there's a lot of telco account in bpo industry., like AT&T and SPRINT..