How to get a job in Call Center? [questions, opinions & experiences are wel

[vvf003]

Re: want to work in a BPO company???

bookmarked

 

[rheijin]

Re: How to get a job in Call Center? [questions, opinions & experiences are

mga ka symbian may tanong po sana ako, gusto ko na po mag apply ulit s call center
kaya lang po employed pa po ako, gusto ko po kasi sana bago ako mag resign dito may
malilipatan po ako agad pwede po kaya yun lalo at call center po aapplayan ko?
ate eshmie pahelp naman po at sa mga nasa call center jan.

pwede yan,kahit naman hindi ka bpo galing eh pwede yung magapply ka muna then magresign ka na lang kapag may napasahan ka ng company.it's only a matter of survival,bakit ka magreresign kung wala ka namang magiging trabaho after di ba?

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

kaya lang po kasi pag po interview na sa call center tiantanong po bakit nag resign sa previous company.
ano po ba dapat ko gawin dun mag sinungaling na lang na resign na po ako?
may chance po kaya ako ma hire kung sasabihin kong employed pa ko?
pa help po

 

[mhapuzook]

Re: How to get a job in Call Center? [questions, opinions & experiences are

hindi naman mahalaga kung magsisinungaling ka o hindi,ang mahalaga eh kung pano mo dedepensahan ng maayos yung mga follow-up question sayo.
hindi naman sila nagbabackground check during interview so diskarte mo na yan

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

hindi naman mahalaga kung magsisinungaling ka o hindi,ang mahalaga eh kung pano mo dedepensahan ng maayos yung mga follow-up question sayo.
hindi naman sila nagbabackground check during interview so diskarte mo na yan

Ok po sige diskartehan ko na lang po. di ba taga bulacan ka po? im also from bulacan. saang call center ka po
nagwowork ngayon? ok po ba ang convergys para sa katulad kong wala call center experienced.?

 

[JG85]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Kahit 30 years old na at wala pa experience sa call center? Ok lang ba mag-apply at pwede pa matanggap?

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Guys ano po ba ang kadalasan query ng mga customer sa tsr account? meron po ba system or materials na makukuhanan ng sagot
kapag nagtanong na yung customer? or sasagutin mo lang talaga siya sa sarili mo?

 

[mhapuzook]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Ok po sige diskartehan ko na lang po. di ba taga bulacan ka po? im also from bulacan. saang call center ka po
nagwowork ngayon? ok po ba ang convergys para sa katulad kong wala call center experienced.?

tpg ako ngayon,morning shift sa ortifgas.required na may experience dito sir eh.ok naman sa cvg,mataas lang standard nila sa mga applicant.based on experience eh mas madali makapasok sa sykes,maluwag sila sa newbie.hanapin mo yung thread ni serkris dito,matutulungan ka nun.

Kahit 30 years old na at wala pa experience sa call center? Ok lang ba mag-apply at pwede pa matanggap?

kahit ano po ang edad basta fluent ka sa english eh uubra sa BPO.

Guys ano po ba ang kadalasan query ng mga customer sa tsr account? meron po ba system or materials na makukuhanan ng sagot
kapag nagtanong na yung customer? or sasagutin mo lang talaga siya sa sarili mo?

tsr?depende sa handle mong acct,at oo mya mga tools sila para masagot mga tanong mo pero may instances na gagamit ka ng stock knowledge para sa mga customer na technical besides lagi naman andiyan si google

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

maraming salamat po. hanapin ko na lang po yung thread ni sir kris. magkano po ba ang starting
para sa TSR accnt na wala cc experience.?

 

[mhapuzook]

Re: How to get a job in Call Center? [questions, opinions & experiences are

pinakamababa na yung 14k 0 15k kapag tsr

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

pinakamababa na yung 14k 0 15k kapag tsr

nandun na po ba sa 14-15k yung allowance and other incentives?
ano po ba ang karaniwang tanong or interview sa tsr?
IT graduate po kasi at employed pa po ako ngayon kaya lang po mababa sweldo ko
as an IT so kaya po naghahanap ako ng kahit medyo mas mataas ng konti sa sweldo ko ngayon.

 

[cruxito]

Re: How to get a job in Call Center? [questions, opinions & experiences are

baka meron dito pwede mag lists ng BPO na pwede mapag applyan at kung saan ang location...

para pag nag apply tayo may idea tayo if pwede lumagare nearest location sa atin...
pa add na rin po if anu yung nag ha hire ng kahit wala cc experience thanks

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

cruxito madami dito nasa bpo lalo si eshmie kaya lang hindi na yata siya nag aupdate dito eh
mag wait na lang tayo mag aapply din sana ako.

 

[bryan12]

Re: How to get a job in Call Center? [questions, opinions & experiences are

hi symbianizers.. i want to help those who want to work in a BPO company.. i saw one thread about this issue last monday so i decided to make a thread as a starting point for you guys.. i dont know if there is an existing thread same as this, however i still hope that this could help you a lot..

for those who are questioning the hiring process of BPO companies.. guys, don't be mad at them because they are just doing their job as an HR employees.. it's also difficult on their part encountering applicants who almost cried in front of them asking to be hired.. you know what i mean right? I was also declined by a company before and I was told that I have to improve my GRAMMAR, PRONUNCIATION, ENUNCIATION, LANGUAGE, etc.. and then when I tried again I got the JOB OFFER.. see.. I know it hurts to accept their feedback however don't take it personally instead take it as a challenge and opportunities.. be optimist because you know your abilities and worth.. so don't lose hope.. the JOB OFFER is waiting for your SIGNATURE..

so here are my tips to all of you..

let's go through the step by step process of application.. (pls take note that this is not the actual process of all BPO companies, i just based it on my experience..)

**first is during INTERVIEW.. most of the BPO company has two sets of interview.. first is the initial and the last will be the final interview.. so as you hand your resume to the HR personnel they will ask you some basic questions like: are you a college grad? are you willing to work in graveyard shifts? do you have any call center experience? and so on.. most of these questions are answerable by yes or no, so once you are qualified they will endorse you to the initial interviewer.. during the initial interview, they will ask you some basic questions which are indicated on your resume.. i'll give you the most common topics that will be ask on this stage..

-- personal info
-- educational background
-- work experience
-- your abilities, skills, strength, weaknesses..
-- you're idea about their company and about the work..

be careful in answering their questions because honestly they are not just checking you're background but most importantly is you're English communication skills.. actually they are not looking for an agent who is fluent in English but someone who can communicate in English well.. they will check on you're GRAMMAR, LANGUAGE and PRONUNCIATION.. and this is the worst part of it.. why? because aside from the nervousness that you feel, you are getting confuse because they are writing something on your resume.. admit it guys that this can add up to the nervousness, right? because it seems like everything that you said are wrong and that they are taking note of it.. which is actually correct.. and at the end of the interview, they will tell you the bad news that you can come back after 3 months and you have to improve this and that.. haaaaayyy.. it was so tiring.. imagine after you wait for your turn and wait again for the result they will just reject you! Well, you can't blame them anyways nor curse their company.. (that's bad, huh!)

so for this.. you can try to research about American Accent Training by Ann Cook.. i cant share the website because there's a lot of site for this topic.. it is actually a book to learn the American accent as the title implies.. but I'm not telling you to have an American accent.. it's just to serve as a reference so that you will know how to pronounce the English words correctly.. download the PDF file of the whole book, you can find a site in which you can download it for free.. it has CDs also, so you can download the 5 CD included on it and its actually Ann Cook who is narrating the details of her book.. it's a fun learning guys.. believe me.. you will learn a lot of things about ENGLISH.. believe me! i actually have it on my phone.. hehe!

**so now let's proceed on the examination.. the exams are more likely about English grammar like the tenses, sentence construction, synonyms.. those simple things that i know you can pass.. they will also include some computer related questions especially for those who are applying for TSR.. after you pass it they will allow you to take their typing exam and sometimes listening exams too.. for typing, you just have to hit their minimum requirement which is 25wpm or sometimes it's 30wpm.. for listening you have to use your ears and listen carefully to the audio that they will play.. for this you have to take note of the important details and information like the name of the customer, e-mail add, phone number, account number and then of course the concern of the caller..

**next step is the final interview.. eeeehhhh.. hehe! don't be afraid because the interviewer basically will ask you same thing again.. basic questions.. but they will also ask you some behavioral questions in which they will ask you to state a scenario based on your experience.. and the worst thing is if they will ask you some unrelated questions like how can you describe a color VIOLET to a blind person.. (duh?! what's the connection?! good luck!)

-- for basic questions.. just be spontaneous, confident and honest to your answers.. you can create a script for those questions if you want to but make sure that it will not sound scripted ok! coz the interviewer can detect if it is a can-made answers.. I'll just inform you that the people who are conducting final interview are the managers and sometimes the clients.. hoooohh.. so exert a lot of effort guys coz this might be the last step of your application..

-- for behavioral questions follow the STAR.. S for the situation, so start answering the question by stating the situation.. same with S is the letter T for task, which is another description of the scenario.. then followed by A for action.. this is where you have to explain the things that you did to solve the problem.. and lastly is the R for result which is the result of your actions.. remember guys to create a positive outcome to those scenarios.. you can be creative on this part and gave a scenario that never really happened to you.. hehe! it will work for as long as you'll make it believable and convincing to the part of the interviewer..

-- unrelated questions.. these are just tricky questions that they might ask you.. it's more on getting your idea about it.. probably they are testing your mind on how fast you can answer these and how creative and smart you are in answering these questions.. honestly, there are correct answers to some of these questions.. to find it out.. well just research for it or ask your friends if they know the answers.. I'll give you one example:

Q : How will you convince Ronnie Rickets to buy your pirated CD?

A : Tell him that you will inform him about the hide-outs of the producers of the pirated CDs if he will buy to you.. (hehe!)


**it's a good thing if the last stage is the final interview but for some BPO they still have phone simulation or mocked calls as the last step.. here, they will test your skills in handling calls.. they will give you a scenario and you will act as an agent.. isn't it exciting?!? of course it's not.. because this is the nerve-wracking part of the application.. it's fine if its just an HR employee but to some company it could be the account supervisor, manager or the clients.. geessshhhh.. my advise on this stage.. just relax yourself first if you can.. study the scenario and the tools that you will use.. probe questions to the acting customer.. smile.. speak clearly.. and try to solve the concern of the customer (as much as possible)..

...then last step will be the JOB OFFER.. at last, after the long wait.. so before getting into the company, prepare yourself first.. make sure you ate breakfast.. try to dress up but not too formal you can actually wear jeans.. anyways it's not a requirement after all but its an additional factor.. just be neat and that's it! speak clearly during the interview.. enunciate and pronounce English words properly.. and be confident! another advise is try to modulate your voice.. try to call a friend and then ask them about the quality of your voice over the phone or you can record your voice and then play it.. play around your voice until you get the right tone of it.. bring some money because the application will take within a day and the worst is it might end until 2am.. so please be prepare..

so for now.. check the website below and then practice... practice and practice speaking in English for you to get use to it.. i pray that I was able to help you.. and if you have some questions just feel free to ask.. and my apology for my wrong grammar in some part of this thread.. hehe! I'm not perfect guys.. i just want to use this language since this is the foundation of this job.. so try to response in English at the same time.. thanks for visiting my thread.. and good luck to your job application..


American Accent Training by Anne Cook
CD #1
CD #2
CD #3
CD #4
CD #5

The Call Center Show -- https://www.facebook.com/TheCallCenterShow
-- http://nmfnetwork.tv/category/podcasts/the-call-center-show/

http://www.best-job-interview.com/behavioral-interview.html


dictionary -- http://www.merriam-webster.com/

English grammar -- http://www.englishpage.com/

speed typing test -- http://www.typeonline.co.uk/

video tutorials -- https://www.youtube.com/user/EnglishMeeting/videos?view=0

These are very helpful tips. Thank you for sharing this with us. If i may ask, how much is the minimum wage of a call center agent ? Tnx.

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

hello po ask ko lang po ba pwede po kaya gawin permanent work ang call center or as call center agent?
thank you sa mga sasagot.

 

[believerm203]

Re: How to get a job in Call Center? [questions, opinions & experiences are

hello po ask ko lang po ba pwede po kaya gawin permanent work ang call center or as call center agent?
thank you sa mga sasagot.

Hi 99newbreed,
Kung ang tanong mo ay kung pede gawing permanent, Oo naman, pedeng pede.
Pero may mga bagay na dapat kang iconsider para maging permanent ka sa isang acct or Lob (line of business).
Dapat namemeet mo yung stats ng acct. mo, like reliability, kung puro absent ka malamang materminate ka. hehehe

 

[99newbreed]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Hi 99newbreed,
Kung ang tanong mo ay kung pede gawing permanent, Oo naman, pedeng pede.
Pero may mga bagay na dapat kang iconsider para maging permanent ka sa isang acct or Lob (line of business).
Dapat namemeet mo yung stats ng acct. mo, like reliability, kung puro absent ka malamang materminate ka. hehehe

May asawa na po kasi ako at anak so plan ko po sana gawin ito permanent work kung mareregular po ako
kung sa absent po eh best in attendance po ako sa current work ko hehe. balak ko na po kasi mag resign
sa trabaho ko dahil mababa po ang sweldo ko. ano po ba yung metrics na tinatawag sa cc? sana po masagot mo po ulit ako

 

[davidvan]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Guys, need po ba talaga 60wpm kapag nag apply bilang TSR sa Convergys??? Salamat po sa sasagot

 

[believerm203]

Re: How to get a job in Call Center? [questions, opinions & experiences are

May asawa na po kasi ako at anak so plan ko po sana gawin ito permanent work kung mareregular po ako
kung sa absent po eh best in attendance po ako sa current work ko hehe. balak ko na po kasi mag resign
sa trabaho ko dahil mababa po ang sweldo ko. ano po ba yung metrics na tinatawag sa cc? sana po masagot mo po ulit ako

Hi 99newbreed,
Sorry late reply.
Ibat ibang account, ibat iba din po ang metrics, yun ang gagawing basehan para maregular ka, para magkaroon ka ng incentives, para magtagal ka sa isang account. So dapat galingan mo or tyagain mong pagaralan yun. Malalaman mo rin yun kapag nahire ka na sa isang BPO Company.

 

[cruxito]

Re: How to get a job in Call Center? [questions, opinions & experiences are

baka meron dito pwede mag lists ng BPO na pwede mapag applyan at kung saan ang location...

para pag nag apply tayo may idea tayo if pwede lumagare nearest location sa atin...
pa add na rin po if anu yung nag ha hire ng kahit wala cc experience thanks

up po mga sir natabunan
thanks