Re: How to get a job in Call Center? [questions, opinions & experiences are welcome h
the continuation...
--part 2--
Seriously,can you tell me who's wrong even at first glance?
1. A data analyst(production) gets a random file to work on, generated by the system.
2. A data analyst isn't supposed to track down who will check his/her work.
It's not your business anymore what happens to a file AFTER you've finished your part working on it.
3. The TL(quality control) gets a file for qc, which was randomized by the ICM.
The identity of the person who has done the file that we'll check IS NOT revealed to us, UNLESS we use the system to identify and trace who has done the production for a certain file.
4. A TL isn't supposed to track down who has done the file that he'll check.
It was randomized and given to us like that so that we'll be able to treat every document we check unbiased, for us to examine it in a professional perspective and approach, regardless of who made that, ensuring that we don't incorporate our grudges with our work, eliminating the possibility of hitting someone destructively under the hood,eventually messing up a certain person's career with whatever grudges we hold against that person.
---
Our shift started at 11pm, & that time,
I was out of my usual self.
I searched for the possible "file" that was being held against me,and for which I've been accused wrongfully. I've found it and did a double-check.
Around 12midnight, I approached sir R's workstation and asked him if my hint about the "file" held against me was really the file in question. I told him that I'm willing to check it again in front of him, just to justify my judgment and rectify my stand. He told me not to think of it, and they'll take care of it. They'll carefully check and investigate who was right and who was wronged.
Around 1am, me & my buddies were teasing each other while doing our work, doing our usual chit-chat, trash talk, 'banat' moments, and occasional soundtrip. Until they've brought the topic about me and the TLs from 2nd shift. I can't take it anymore. I broke down to tears...
I let it out and the others blamed J,the one seated next to me for making me cry. He tried to comfort and console me. I told them,"you guys, if you've got issues with me, you should tell them to me directly.."
After crying for maybe 15mins while doing my work,
I felt relieved. Even though my buddies were boys, (our shift having only 4girls mixed with 12boys,
and I chose to be "one of the boys",) I felt somehow relieved with their company - their presence and support.
Around 2am, during our break, I approached sir F.
We talked about the matter. I told him how I felt.
He told me I shouldn't worry. They'll check it carefully. For the meantime, he told me to lie-low a bit,
cut them some slack when it comes to minor errors I'll encounter while doing my qc production. He told me that he was also pissed with what they've done to me. He was really mad at them - even blurted out that they've been out of bounds and what they've done is too much. They're not going anywhere without having their own share of repercussions when everything's been sorted out,after what they've done to me. What they did was a major offense.
After our shift, sir R and the others agreed that we go out after logging off, with all of us joining the drinking session. It ended up with me feeling better, after two or three bottles of beer and a whole lot of loud talking. It was quite a bonding moment to remember. It was worth remembering. I missed those guys... :')
Two to three days later, sir F approached me.
He told me that it's already sorted out. I have nothing to worry about anymore. They've checked the claim(report), the output of the file in question and my report, and it turned out to be, well, guess what?
It turned out to be that I was right and they were proven wrong. They were also reprimanded that I'm just doing my job,so they should take care of their own,rather than tracking me with what I do. I almost hugged sir F for telling me the news, and gave him a high five instead.
He told me to just ignore those TLs. They'll get what they deserve.
