How to get a job in Call Center? [questions, opinions & experiences are wel

[darkhazev2]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Thanks parvo (sana lang ndi magkaroon ang puppy ko nyan)! Well icoconsider ko pa rin since alabang area talaga highly preferred ko but I would try sa ibang CC nearby.
Well I know a little bit about computers since I had one for several years. Pero ndi ganun ka in-depth kya I don't know If my knowledge would suffice. Nagttroubleshoot ako every now and then with the help of google ofc. If you would kindly give me some insight on how TSRs do their stuff like ano yung mga inexplain, kung ano yung mga bare essentials na kailangan kong malaman, just so I know what I'll be putting myself in. Ayoko lang mukha akong tanga during interviews, after training I think I'll be good to go by then.
TY again...

 

[bsanico]

Re: How to get a job in Call Center? [questions, opinions & experiences are

, nice , thank you

 

[Parvovirus]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Thanks parvo (sana lang ndi magkaroon ang puppy ko nyan)! Well icoconsider ko pa rin since alabang area talaga highly preferred ko but I would try sa ibang CC nearby.
Well I know a little bit about computers since I had one for several years. Pero ndi ganun ka in-depth kya I don't know If my knowledge would suffice. Nagttroubleshoot ako every now and then with the help of google ofc. If you would kindly give me some insight on how TSRs do their stuff like ano yung mga inexplain, kung ano yung mga bare essentials na kailangan kong malaman, just so I know what I'll be putting myself in. Ayoko lang mukha akong tanga during interviews, after training I think I'll be good to go by then.
TY again...

Dapat kumpleto sa vaccine para wag ma-Parvo.

Genpact is also located in North Gate Alabang, right? Daming call centers dun so you have plenty of options and I am certain you can find something better than what Genpact offers. The reason why I would say no to them is not only they offer you a small salary, but they require you to work 6 days a week.

Apply as a TSR para mas madaming opportunities para mas mabilis ka maka-save ng pera for you to continue your studies. Iba kasi kapag nakagraduate ka ng course mo.

Learn your computer parts and a brief description of their use:

Hardrive (HDD)
Optical Disk Drive (ODD)
Memory Card (RAM)
Video Card
Power Supply (PSU)
Motherboard (Mobo)
Processor (CPU)

Monitor


You should also learn the difference between No Boot, No Power, No Video, No POST.

It's very easy and I know you can do it. Also keep in mind that some interviewers will hire you based on your communication skills. Be confident and minimize the use of fillers such as "Umm.. Ahh.. ". Also prepare some canned answers to questions like:

1. Describe yourself - keep your answer related to the position you're applying for.
2. What can you contribute to the company? Avoid giving answers such as "Ay pucha, may ambagan pala dito eh."
3. How do you see yourself in the future? - You should always see yourself as a successful employee inside THEIR company.

You're welcome and good luck brother.

 

[sovietskya]

Re: How to get a job in Call Center? [questions, opinions & experiences are

I think depende sa account kaya mababa ung offer sayo. Nagwork ako sa genpact dati for 2 years, okay naman. Depende lang talaga sa account na mapupuntahan mo. Sa offer nila for newbies, ganun talaga binibigay nila unless umangal ka. wag ka pumayag kasi lugi maxado. madaming bago sa alabang area ngayon. Sa pagkakatanda ko, ang pinakamalaki na offer na binibigay nila for newbies ay 14k with allowance. Allowance is 2500 if I remember it correctly. ang night differential kasi madadagdagan after 6months plus yearly may annualization pero ang most na makukuha mo ay 12% ng basic mo. regarding working hours naman, hindi pwedeng magwork ng 6 days a week dahil bawal xa as per dole na 40 hours per week lang. unless gusto mo mag-ot. ngkaroon na kasi ng issue about mandatory ot before sa ibang account kaya pede ka magreklamo sa hr na nakatalaga sa account na mapapasukan mo. Sana makatulong po.

 

[LiarChin]

Re: want to work in a BPO company???

but how can i be prepare if i don't have any idea on what the interviewer will ask? and most of the time my t0unge got twist when i feel nervous?any suggesti0n?

You can try to Google what are the common questions ask when applying in call center and how to handle them. If you know a friend working in that company, you can try to ask that person what are the possible questions that will be asked. Practice yourself.

Good Luck and God Bless!

 

[darkhazev2]

Re: How to get a job in Call Center? [questions, opinions & experiences are

I think depende sa account kaya mababa ung offer sayo. Nagwork ako sa genpact dati for 2 years, okay naman. Depende lang talaga sa account na mapupuntahan mo. Sa offer nila for newbies, ganun talaga binibigay nila unless umangal ka. wag ka pumayag kasi lugi maxado. madaming bago sa alabang area ngayon. Sa pagkakatanda ko, ang pinakamalaki na offer na binibigay nila for newbies ay 14k with allowance. Allowance is 2500 if I remember it correctly. ang night differential kasi madadagdagan after 6months plus yearly may annualization pero ang most na makukuha mo ay 12% ng basic mo. regarding working hours naman, hindi pwedeng magwork ng 6 days a week dahil bawal xa as per dole na 40 hours per week lang. unless gusto mo mag-ot. ngkaroon na kasi ng issue about mandatory ot before sa ibang account kaya pede ka magreklamo sa hr na nakatalaga sa account na mapapasukan mo. Sana makatulong po.

Thank you sa insight Sovietskya... Did some more research with this company, hnggng saturdays pero may one day rest day p pala ang schedule. Kaya lang notorious pala to sa extensive BGC at mahabang waiting period bago magfinal interview, bago magtraining, at bago magstart. Kumusta naman kapag nakapagstart na? Ang parang upside daw dito is maganda daw ang camaraderie and good compensation package. Can you attest to this? Thorough investigation muna ko sa mga company bago ko mag-apply. Gusto ko kasi magstay ng at least 2 years sa isang company para may sense of loyalty naman at maganda tingnan sa resume. Zehahaha... #newbieproblems

 

[kapeesh143]

Re: want to work in a BPO company???

pa marka...para may matutunan....

 

[sovietskya]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Thank you sa insight Sovietskya... Did some more research with this company, hnggng saturdays pero may one day rest day p pala ang schedule. Kaya lang notorious pala to sa extensive BGC at mahabang waiting period bago magfinal interview, bago magtraining, at bago magstart. Kumusta naman kapag nakapagstart na? Ang parang upside daw dito is maganda daw ang camaraderie and good compensation package. Can you attest to this? Thorough investigation muna ko sa mga company bago ko mag-apply. Gusto ko kasi magstay ng at least 2 years sa isang company para may sense of loyalty naman at maganda tingnan sa resume. Zehahaha... #newbieproblems

Super extensive talaga ang BGC. Meron nga kaming kasama na training na tapos biglang nawala nalang. Nalaman namin kasi dw nag-awol xa sa apac.. Tapos minsan pati kapitbahay mo tatanungin tungkol sa katauhan mo. Nakakatawa nga eh. Basta maayos naman records mo like sa school, dating employer walang problema. Kung kylangan na kylangan na nila talaga, pinagsstart na nila agad tpos on going yung BGC. Ayon sa experience ko, maganda naman, 10% night diff, after 6 mos 20% na. Every month may incentives yung mga top performer, I think qualified ka na pag nagstart ka na magcalls. Sa account namin, kahit training pa lang, may incentives na, pero 2k lang the most na makukuha mo pag nagtop ka. Ang alam ko once na magstart ka na magcalls, pag maganda ang records mo, like walang maxadong absent, mataas yung qa score, ang pagkakatanda ko ay 4k ata. pag 6 months straight kang performer, mag iincrease ka agad, 12% ng basic tapos promoted from Process Analyst to Process Developer. Maganda din yung camaraderie. tsaka yung HR na nakaassign per account, nakikinig sa mga employees. Pag feeling mo binubully ka, pede mo ipamemo yung nangbubully, kahit TL mo. Ang ayaw ko lang dito ung health card, yung sayo lang kasi ang free, pag nagdagdag ka ng dependent, babayadan mo. sa ibang centers kasi minsan libre hanggang 2 or 3. Maganda din nga pala dito kasi may continuing education sila, sa up, lasalle at ateneo. parang maghahati kayo ng tuition kung gusto mo pang mag grad studies. Sana lang magandang account mapuntahan mo. Healthcare background ka ba or technical?

 

[Kaoru]

Re: How to get a job in Call Center? [questions, opinions & experiences are

First of all, I would like to say thank you to everyone who has contributed on this thread.

It helped me a lot in getting a call center job after a year of being unemployed. I wasn't able to pass the interview in this same company last year. I applied as a customer service representative; however my interviewer told me that I will be endorsed to a tech chat support account. I didn't know and I wasn't able to ask the reason for that, but I decided to take the opportunity since I would lose nothing.

The thing is, I'm not that techie. I surf the net a lot, download things and all, but I'm not good with the technicalities. I don’t know the basics. It’s hard to explain what I don’t know and what I do know. Some of the terms that I've encountered and I need to learn are: power cycling, rebooting, modems, routers, installing a printer, ps2 cables, sounds, clearing the cache and cookies, email,about the different OS such as windows and Mac. Just the basics.

Although I know some of these things, I don't understand them fully. I need to really understand them to be able to troubleshoot better and isolate if this is our product's issue or not and to be able to transfer them to the right department/company.

Any advice for tech chat support newbies with no technological background?

Can you recommend books/websites that would explain to me the things like the ones that I have listed above? Books/websites for nontechie adults that explains the basic stuff.


I really need to up my game with this since I'm competing with either experienced agents or IT graduates for the limited slots on this account. Thank you very much in advance for taking the time to help.

(Please forgive my English grammar. I'm improving on it.)

 

[darkhazev2]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Super extensive talaga ang BGC. Meron nga kaming kasama na training na tapos biglang nawala nalang. Nalaman namin kasi dw nag-awol xa sa apac.. Tapos minsan pati kapitbahay mo tatanungin tungkol sa katauhan mo. Nakakatawa nga eh. Basta maayos naman records mo like sa school, dating employer walang problema. Kung kylangan na kylangan na nila talaga, pinagsstart na nila agad tpos on going yung BGC. Ayon sa experience ko, maganda naman, 10% night diff, after 6 mos 20% na. Every month may incentives yung mga top performer, I think qualified ka na pag nagstart ka na magcalls. Sa account namin, kahit training pa lang, may incentives na, pero 2k lang the most na makukuha mo pag nagtop ka. Ang alam ko once na magstart ka na magcalls, pag maganda ang records mo, like walang maxadong absent, mataas yung qa score, ang pagkakatanda ko ay 4k ata. pag 6 months straight kang performer, mag iincrease ka agad, 12% ng basic tapos promoted from Process Analyst to Process Developer. Maganda din yung camaraderie. tsaka yung HR na nakaassign per account, nakikinig sa mga employees. Pag feeling mo binubully ka, pede mo ipamemo yung nangbubully, kahit TL mo. Ang ayaw ko lang dito ung health card, yung sayo lang kasi ang free, pag nagdagdag ka ng dependent, babayadan mo. sa ibang centers kasi minsan libre hanggang 2 or 3. Maganda din nga pala dito kasi may continuing education sila, sa up, lasalle at ateneo. parang maghahati kayo ng tuition kung gusto mo pang mag grad studies. Sana lang magandang account mapuntahan mo. Healthcare background ka ba or technical?

Well, ang nangyari sa akin dito initial interview pa lang. All in all okay naman, I think I handled myself well. Kaso ang 18k nilagay ko expected salary (base sa nakita ko sa ad nila 16k-25k daw ang sahod). So natapos sya with them giving me 30 days for me to think about it tapos ilalagay daw muna sa profile bank yung assessment form and resume ko. Tapos pala tinanong ako on what position am I applying for with me saying na I'll leave it to their judgement since I barely have knowledge regarding this industry. Sbi ni sir parvovirus (pls refer to our previous post exchange) mag TSR n lng ako, I kind of agree pero according sa kabilang site medyo technical talaga ang magiging tanong kaya mga computer related courses ang mga karaniwang tinatanggap. Yari ako kung ganoon nga. Mech'l eng'g undergrad ako so okay naman ako sa sciences and math but I only know what I know. Baka matulad ako d2 kay Kaoru (above post), pero okay lang syempre lahat naman dumadaan sa learning curve. Gusto ko lang mapenetrate to, kasi once I'm in, I'm in for good.

Gusto ko talaga sa industry na 'to kasi compared sa mga napasukan kong company mas magiging at ease ako dito (I've been working 12-hr, 16-hr and at most 20-hr shift, saan ka pa?), malapit rin sa amin (Alabang area) at gusto ko rin kasi ng formal setting at intellectual conversations. Maganda pala kasi napropromote at nabibigyan ng due credit ang performance, okay na okay sa akin yan para hindi masyado maging stale ang daily grind. Sa tingin mo toxic ba accounts dito? I'm willing to forego the "usual" basic salary basta reasonable ang workload. Sa pagbabasa ko directly proportional ang toxicity ng account sa salary offer eh, so...

Also, how's the dress code? and any tips pala for phone simulation, 'eto na lang ata ang hindi ko masyado nappractice at ayoko mamental block... Pasensya na kung madaming queries, highly anxious lang ako ngayon...

TY sa lahat ng contributors! This right here means a lot for people like me.

 

[arjaine060213]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Pwede bang mag-apply sa call center kahit highschool grad lang? Kasi naiisip ko mag-apply. Hindi ako ganon ka-fluent sa English siguro good lang kungnirarate ko. If ever msn na pwede anong mga account ang mapupunta sayo? Magkano nman ang magiging salary?

 

[Parvovirus]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Pwede bang mag-apply sa call center kahit highschool grad lang? Kasi naiisip ko mag-apply. Hindi ako ganon ka-fluent sa English siguro good lang kungnirarate ko. If ever msn na pwede anong mga account ang mapupunta sayo? Magkano nman ang magiging salary?

Yes you can. There are some call centers that hire high school graduates, college undergraduates, differently abled, etc. Really, they don't mind as long as you can speak English.

You can apply for a Customer Service Representative position where you get to take inquiries, questions, complains/rants regarding a service. You may also choose to apply for a Technical Service Representative position where you can be a phone technician to computer/mobile device issues etc.

Pay depends on the company, account, location where you will get hired. Pay is bigger when you're not in the province. For 1st timers, you can get as much as 13k+ up to 18k+ a month.

 

[mhapuzook]

Re: How to get a job in Call Center? [questions, opinions & experiences are

IT helpdesk na din ang hanap ko ngayon.nakakasawa na maging ahente.luging-lugi ka sa kinikita ng mga IT helpdesk ngayon compare sa pagiging agent lang na araw-araw nagcacall ng pagkarami-rami. masasabi mo talaga na unfair yung pay-out mo kapag may kakilala kang dati mong colleague tapos ngayon IT helpdesk na.di na ko magtataka kung bat nakakahawa maging hopper.

yung dati kong kasama sa megamall eh IT helpdesk na ngayon.basic namin dun eh 14.5k lang tapos after training bigla siyang nagresign,we found out that he's already part of another company.nung nacontact ko siya ayaw nyang sabihin kung magkano sahod at pay-out nya dun,basta sabi nya lang na doble daw ng basic namen sa megamall.sabi ko bluff lang yun pero nung nagkita-kita kame eh treat nya kameng lahat sa shakeys.eh sobrang tipid kaya nung tao na yun?kainggit lang.

sabi nga nila na ang future na daw ng BPO ngayon sa pinas eh pagiging IT helpdesk.

inshort,saan kaya may opening ng helpdesk guys?

 

[Parvovirus]

Re: How to get a job in Call Center? [questions, opinions & experiences are

IT helpdesk na din ang hanap ko ngayon.nakakasawa na maging ahente.luging-lugi ka sa kinikita ng mga IT helpdesk ngayon compare sa pagiging agent lang na araw-araw nagcacall ng pagkarami-rami. masasabi mo talaga na unfair yung pay-out mo kapag may kakilala kang dati mong colleague tapos ngayon IT helpdesk na.di na ko magtataka kung bat nakakahawa maging hopper.

yung dati kong kasama sa megamall eh IT helpdesk na ngayon.basic namin dun eh 14.5k lang tapos after training bigla siyang nagresign,we found out that he's already part of another company.nung nacontact ko siya ayaw nyang sabihin kung magkano sahod at pay-out nya dun,basta sabi nya lang na doble daw ng basic namen sa megamall.sabi ko bluff lang yun pero nung nagkita-kita kame eh treat nya kameng lahat sa shakeys.eh sobrang tipid kaya nung tao na yun?kainggit lang.

sabi nga nila na ang future na daw ng BPO ngayon sa pinas eh pagiging IT helpdesk.

inshort,saan kaya may opening ng helpdesk guys?

We have some open slots for IT helpdesk position. PM me for details.

 

[redna45]

Re: How to get a job in Call Center? [questions, opinions & experiences are

 

[witchminion]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Pwede bang mag-apply sa call center kahit highschool grad lang? Kasi naiisip ko mag-apply. Hindi ako ganon ka-fluent sa English siguro good lang kungnirarate ko. If ever msn na pwede anong mga account ang mapupunta sayo? Magkano nman ang magiging salary?

Most call centers prefer those who finished at least 2nd year college.CC like NCO, JP Morgan and Genpact accept high school graduate for as long as you've got good English comskills.Salary ranges from 12kabove depending on the center.

BTW if there's anyone of you here looking for a day job cc please pm me.compensation is from 22-27 k

 

[xxstarkillerxx]

Re: How to get a job in Call Center? [questions, opinions & experiences are

guys may hiring eperformax sa probinsya namin for manila. pag ma hire may 5 months relocation package. ano kayang account ito? wala man lang naka lagay if voice or non voice. ano po usually account ng eperformax?

 

[witchminion]

Re: How to get a job in Call Center? [questions, opinions & experiences are

AFAIK account in Eperformax is usually DA or Directory Assistance.So voice yan malamang. average handling time is 3 minutes and you might receive calls up to more than 100 a day

 

[rheijin]

Re: How to get a job in Call Center? [questions, opinions & experiences are

AFAIK account in Eperformax is usually DA or Directory Assistance.So voice yan malamang. average handling time is 3 minutes and you might receive calls up to more than 100 a day

laslas mode!

 

[JiiiiiN]

Re: How to get a job in Call Center? [questions, opinions & experiences are

Normal lang ba na dumaan sa agency ang pag aapply sa CC's?